Genesys Cloud Developer

ACS group has an immediate need for

• 10 years' experience with Genesys and other related technologies with thorough understanding of call flows, queuing, routing and eServices on Genesys platform.
• Hands on experience with Genesys Cloud
• Candidate should have strong experience of designing, developing and deploying IVR, Chat, Email and Voice call routing applications using Genesys Composer and IRD.
• Must have excellent troubleshooting skills on Genesys Customer Interaction Management platform including SIP/GVP.
• Experience in building IVR application with both AVP as well GVP. Experience building and supporting Call Center Reports on real time and historical reporting (Pulse, Infomart, and Advisor).
• Experience in building Chat and Email interaction handling application
• Thorough understanding and experience with call back technologies, preferably with virtual hold solutions
• Experience managing and administrating call recording solutions, preferably NICE including Call Analytics/agent quality measurement/score carding and audit
• Experience managing and administrating Work Force Management Solution (IEX).
• Experience designing Business Continuity /Disaster Recovery architecture
• If it creates an interest for you, please email me the latest copy of your resume.
  ABOUT ACS GROUP. – ACS Group is a premier provider of IT Consulting, Engineering Consulting, Healthcare, Talent, and Workforce Management Solutions to Fortune 1000 companies globally. Our operating brands have provided targeted services and solutions for more than 50 years. We serve our clients through four operating companies: AIC Analysts ComforceHealth HireGenics
  Recent Recognitions:#No. 6 Largest IT staffing Firm in the U.S. (2019 SIA) #Largest Minority-Owned IT Staffing Firm in the U.S. (2018 SIA) # No. 8 Largest IT Staffing Firm in the U.S. (2018 SIA) #Inavero’s Best of Staffing® Client Diamond Award (2018). #National Class lV Supplier of the Year Finalist and a Regional Class IV Supplier of the Year by NMSDC #Inavero's Best of Staffing®Client Diamond Award Winner(2017)Website: www.acsicorp.com