15 Apr
Technical Support Representative / Help Desk / Service Desk / Desktop Support
New Jersey, Medford , 08055 Medford USA

Vacancy expired!

This is a 6 month contract to hire positionThis position provides advanced technical assistance to staff and is responsible for the installation, configuration, testing, maintenance, and troubleshooting of complex IT system problems encountered by teams. This position is responsible for supporting the entire IT services lifecycle, from planning through operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed:
  • Install, configure, test, document, monitor, maintain and support desktops, servers, network, mobile devices, operating system(s), tools and applications.
  • Provide expertise for desktop and mobile device hardware, operating system and office suite including evaluation, installation, configuration, documentation, training, maintenance, and operations.
  • Install, configure and troubleshoot the following technologies:
    • Desktop Workstations
    • Mobile Devices and Workstations
    • Operating Systems (Windows Server 2016-2019, Windows 10, Sierra, High Sierra, Mojave)
    • Microsoft Active Directory
    • Office Suites (Microsoft Office 2016 and O365)
    • Operating System Deployments
    • Server Virtualization (vmWare vSphere 6.x or newer)
    • Cloud compute, storage and network services
    • Printers
    • Network Accounts
    • Remote access services
  • Record and track all issues and problems in an IT Service Management tracking system.
  • Manage the hardware and software life cycle including inventory, reporting, and end of life refresh for all desktops, servers, network and mobile devices.
  • Maintain and support the internal data and voice networking technologies.
  • Dispense advanced technical support to the Support Center, including troubleshooting user operating problems, application problems, system configuration issues and malfunctions, and network operating problems.
  • Analyze, configure, test, document and implement optimizations of desktop, server and mobile devices for performance and operations.
  • Design, analyze, install, configure, test, document and implement hardware, software, tools, applications and Operating System migrations, updates and upgrades.
  • Evaluate, design, test and implement standard software images.
  • Create, test and implement standard configurations for all desktops, servers and mobile devices
  • Perform research and provide technical recommendations regarding system enhancements and new technologies to management.
  • Develop and maintain knowledge of desktop, servers and mobile device configuration management including applications, operating systems and distribution methods that best utilize available network resources.
  • Develop and maintain systems documentation for desktops, servers, networks, mobile devices and their complex support systems including configuration, change and release management.
  • Develop and maintain policies, standards, processes and procedures to protect Canine Companions for Independence and its systems from security threats.
  • Design, configure, test, document and implement hardware, software, tools and applications necessary for live streaming events.
  • Provide training to co-workers including technical and business staff.
  • Deliver presentations to staff, management and business partners when necessary.
  • Be accountable not only for direct responsibilities outlined in this job description but also to serve fellow staff and other constituents with whom this position interacts.
  • Ensure actions and communications follow core values

REQUIRED CHARACTERISTICS
  • Knowledge and experience with Information Technology (IT) policies and practices; industry standards; techniques to develop and maintain excellent customer service.
  • Knowledge and experience with Service Desk and Desktop support principles and best practices.
  • Knowledge with network routing and switching.
  • Knowledge and experience in installing, configuring, troubleshooting, and maintaining operating systems and business applications.
  • Knowledge with server installation, configuration and troubleshooting with Windows Server Operating Systems, and server hardware.
  • Knowledge and experience of advanced software and troubleshooting tools.
  • Knowledge in using cloud technologies compute, network and storage services.
  • Knowledge with virtualization.
  • Troubleshooting and research skills across desktop, server, and network issues.
  • Experience in creating and updating technical support documentation.
  • Application of critical thinking in support of IT projects and IT software and hardware problem resolution processes.
  • Ability to communicate effectively to staff, vendors, managers and leadership.
  • Ability to establish priorities and complete multiple assignments to meet firm deadlines.
  • Ability to exercise a high degree of initiative, independence of action and originality.
  • Ability to easily adapt to changing priorities, plan and project workload to meet work demands.
  • Ability to use judgment in interpreting and adapting policies, precedents and work directions for appropriateness to specific tasks or problems.
  • Able to use computer equipment, read computer screens for extended periods of time
  • Lift and move materials weighing up to 50 pounds without assistance

EXPERIENCE: Four to six years of client end user support and staff training in a multi-unit organization

EDUCATION: Associate or bachelor’s degree preferred in an applicable or related field (Information Systems, Information Technology, Computer Science), or a combination of education/experience from which comparable knowledge and skills are acquired.

Vacancy expired!


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