Senior Desktop Support

RESPONSIBILITIES:Kforce has a client that is seeking a Senior Desktop Support in West Hills, CA. The project entails upgrading users from Windows 7/Office2010 to Windows 10/Office365; Either an in-place/existing machine upgrade or to a new machine upgrade.Responsibilities: Supporting IT Project(s) working in a medical laboratory environment Supporting the upgrades of Desktops & Laptops from Windows 7 to either a new system on Windows 10, or an in-place upgrade to Windows 10 or an upgrade to IGEL Linux OS Providing end users support post upgrade Mutually scheduling the end user upgrade including proper communication with end users on timeline and ETA of migration completion Physically remove old hardware and install new hardware at a given site for a user. Able to lift 10lbs to assist in the Quest ITAM Hardware Disposal Process. May be asked to assist in troubleshooting of hardware and software problems for desktop and laptop computers Install hardware and software on workstations Utilize ticketing system, when necessary Re-image computers perform data migrations and restorations, and conduct remote problem solving when required Will need to support both Onsite, Remote and VPN users/sites Will need to provide timely updates on progress and update metric spreadsheet daily Provide post upgrade end user supportREQUIREMENTS: 6+ years of prior experience in an onsite desktop support role is required Proficiencies with Windows 7, Windows 10, Microsoft OneDrive data backup and Outlook PST Import, Office/Outlook 2010, and Office/Outlook 365 Experience with user data/email migration (OneDrive & conventional data transfer) Understanding of Laptop/Desktop Encryption (BitLocker & Credant) Experience with Microsoft SCCM Application Deployment, IT Asset Management tasks, and Citrix Workspace familiarity Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience Successful experience with managing multiple tasks Needs to have excellent software and hardware troubleshooting skills Ability to interact with various departments within the organization and communicate to various management levels Strong written and oral communication skills Ability to work independently and as a large national team Ability to self-manage Excellent software and hardware troubleshooting skills Needs to be able to formally communicate via email, phone, and face to face with customers/end users with proper ethics Professional attitude (as well as manage stress/pressure easily) Quick learner (eager to learn, can listen attentively & take notes) Time management skills (can juggle multiple requests sensibly, punctual) Candidate may be required to travel between company sites; Mileage reimbursement between sites will be paidKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.