Desktop Support Engineer

Description:The role is responsible for supporting about 300 Research Scientists and their systems. There are about 8 buildings on site and each tech will be responsible for 90 systems (about 80 scientists). Most of these are workstations, but server knowledge is important because there are some workstations used as pseudo servers. Team is about 12 people. Each techs will coordinate timelines and troubleshoot issues at their desks and remotely where possible. Because the scientists each have various open-source applications that they utilize for their specific tasks, this person needs to be able to provide critical thinking skills and troubleshoot really well. Most systems are Mac and Linux, but there are some Windows machines (willing to learn). Ideally this person will be strong with Mac workstations and have some experience with Linux. They must be able to walk through their knowledge and ability with command line. The right person will be open to learning the other OS they aren't familiar with. Documentation and collaboration as a team will be critical as well. They use JAMF and BigFix for deployments, but this isn't a must. There is a high-level person on the team who can help, but a qualified candidate will be mature and responsible enough to take on projects and provide a plan. The high-level technician can review the plan and is helpful, but doesn't want to do everything from scratch himself.Skills:Desktop, mac os x, linux, Mac, command line, troubleshooting, desktop troubleshooting, server builds, server administratorTop Skills Details:1. Linux and/or Mac Command Line2. Troubleshooting with proven knowledge supporting direct customers3. Must be able to run projects and show initiative in the interview if they don't have the work experience on their resume.Jamf/BigFix is a plus. Any Python scripting is a plus.Additional Skills & Qualifications:Willing to do and good at documentation is a must. Experience Level:Intermediate LevelAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.