16 Apr
Lead System Administrator
Tennessee, Memphis , 37501 Memphis USA

Vacancy expired!

Hi, We have the following requirement with my client. Please go through the Job Description, if interested send your updated resume along with contact information to

and can reach at

ext 131.

Position : Lead System Administrator

Location

: Memphis, TN

Duration: Long Term

Rate: $52/hr on C2C.

Note:
  • 4+ years of IT or related experience.
  • 2+ years in a lead role.
  • This is onsite position. 100% local presence is required.

Primary Duties and Responsibilities:
  • Support and maintain the client server operating system environment.
  • Ensure adherence to SOPs and security best practices.
  • Assist with company infrastructure planning, implementation, improvements.
  • Participate in the on-call rotation.
  • Administer and maintain the client backup procedures and processes.
  • Provide after hours coverage for change windows and scheduled processes (i.e. system patching) as needed.
  • Provide excellent customer service.
  • Lead a team of 3 systems administrators
  • Mentor other system administrators
  • Assign projects to appropriate staff
  • Ensure timely completion of assigned projects

Additional Duties and Responsibilities:
  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of customer requests.
  • Escalate service issues that cannot be completed within agreed service levels.
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
  • Develop in-depth knowledge of the IT Services responsibilities and how it relates to business needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Work with IT Manager and other support staff to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Advanced understanding of operating systems, business applications, printing systems, and network and telecom systems.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization's key services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Self-motivated with the ability to work in a fast paced environment.

Fill The following Details: Candidate Legal Name:Contact Numbers :Email Address ID:Current Location :Availability:Relocation:Total Experience:US Experience:Presently working:Skype ID :LinkedIn:Last 4 digits of SSN:DOB(DD-MM):Full Education Details :Visa Status and Expiry:Official references from recent 2 projects1. Full Name Phone:Official Email ID: Designation: Client name: 2. Full Name Phone:Official Email ID: Designation : Client name: Thanks & Regards, VasuIntellisoft Technologies Inc.,1320 Greenway Dive, #460Irving, TX 75038.

Vacancy expired!


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