16 Apr
Lead System Administrator
Vacancy expired!
Hi, We have the following requirement with my client. Please go through the Job Description, if interested send your updated resume along with contact information to
and can reach at ext 131. Position : Lead System Administrator Location : Memphis, TNDuration: Long Term Rate: $52/hr on C2C. Note:- 4+ years of IT or related experience.
- 2+ years in a lead role.
- This is onsite position. 100% local presence is required.
- Support and maintain the client server operating system environment.
- Ensure adherence to SOPs and security best practices.
- Assist with company infrastructure planning, implementation, improvements.
- Participate in the on-call rotation.
- Administer and maintain the client backup procedures and processes.
- Provide after hours coverage for change windows and scheduled processes (i.e. system patching) as needed.
- Provide excellent customer service.
- Lead a team of 3 systems administrators
- Mentor other system administrators
- Assign projects to appropriate staff
- Ensure timely completion of assigned projects
- Improve customer service, perception, and satisfaction.
- Fast turnaround of customer requests.
- Escalate service issues that cannot be completed within agreed service levels.
- Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
- Develop in-depth knowledge of the IT Services responsibilities and how it relates to business needs.
- Document internal processes and procedures related to duties and responsibilities.
- Work with IT Manager and other support staff to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
- Advanced understanding of operating systems, business applications, printing systems, and network and telecom systems.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organization's key services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Self-motivated with the ability to work in a fast paced environment.
Vacancy expired!