16 Apr
Desk side Support Engineer
California, Westhollywood , 90069 Westhollywood USA

Vacancy expired!

About Mindtree:

Mindtree [NSE: MINDTREE] is a global technology consulting and services company, helping enterprises marry scale with agility to achieve competitive advantage. “Born digital,” in 1999 and now a Larsen & Toubro Group Company, Mindtree applies its deep domain knowledge to 300+ enterprise client engagements to break down silos, make sense of digital complexity and bring new initiatives to market faster. We enable IT to move at the speed of business, leveraging emerging technologies and the efficiencies of Continuous Delivery to spur business innovation. Operating in 18 countries and over 40 offices across the world, we’re consistently regarded as one of the best places to work, embodied every day by our winning culture made up of over 21,000 entrepreneurial, collaborative and dedicated “Mindtree Minds.”

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Mindtree has the following opportunity for our ongoing engagement.

Job Title: Desk Side Support Engineer

Location: West Hollywood, CA

Job Description:This opportunity is with Mindtree Ltd for the position of Desk side Engineer. This position is part of the International IT support team supporting first and second level IT technical support for the local client locations in USA. The individual will provide support via Helpdesk ticket, email, phone, intranet and desk side support depending on the issue reported. The role demands excellent communication skills – oral and written, good customer handling skills and excellent collaboration skills. Ideal candidate must be an experienced professional from same or similar field.

Responsibilities:
  • Prioritize, diagnose and resolve computer problems and requests from users in a timely manner
  • Accurately record requests from users into the ITSM system
  • Install, configure and troubleshoot hardware; including desktops, laptops, printers, network and server equipment
    • software packages; including operating systems, desktop software and custom applications
    • Phones and Audio/Visual equipment’s
  • Provide support for networking and application issues; escalate complex and unresolved problem to the appropriate groups
  • Record, track and maintain regional IT asset inventory in the asset management system
  • Provide training to users related to desktop products
  • Liaise with external service and support technician
  • Knowledge of Citrix and VPN
  • Customize & configure desktop hardware to meet specifications and business standards
  • Good knowledge on Mobile Device Management
  • Hands on experience supporting network printers
  • Knowledge on Windows, Imaging, Patching, SCCM (System Center Configuration manager) Active Directory, O365, Networking basics etc.,
  • Install and configure software, Citrix, Outlook & VPN configuration, Active Sync, Printers & Network Drive Mappings Ensuring machine is patched to current levels and encrypted
  • Multitasking multiple computer builds at once
  • Responsible for desktop imaging, software configuration, patching, data transfers, deployments, and support of end user employees in remote and local locations, from unboxing to end user satisfaction
  • Must have excellent competency with SCCM, Altiris, WSUS and other patching tools.
  • Strong skills and expertise in windows 10 with prior windows migration experience
  • Desktop management and OS migration experience with Windows 10 or Windows 7

Key Skill SetWINDOWS DESKTOP ADMINISTRATION:
  • Hands on experience in managing an environment consisting of Win 7 and Win 10
  • Knowledge and experience of configuring/ imaging WINDOWS machines
  • Coordinate efforts with 3rd party service and maintenance providers as necessary to keep Desktops and Laptops in good working order
  • Must have expertise in installing and configuring O365 in a WINDOWS environment
  • Knowledge of Desktop Imaging and Re-imaging using SCCM or similar technologies
NETWORKING:
  • Should be an aware of LAN/ WAN and similar technologies
  • Should have hands on experience in managing/supporting enterprise Wi-Fi and corporate VPNs
ACTIVE DIRECTORY:
  • Hands on experience in managing users, groups and computers
  • Hands on expertise in configuring WINDOWS and MACINTOSH computers in AD
  • Expert in understanding and resolving GPO related issues for WINDOWS
  • Knowledge about SSO/ MFA technologies used for web-based SaaS applications (ex.: OKTA)
  • Patching & Imaging:
  • Good experience on windows patching, imaging and software deployment tools like sccm,Altiris,MDT (Microsoft Deployment Toolkit) etc.,

Technical Skillset – Need to Know
  • Good knowledge of Active Directory
  • Citrix
  • O365
  • Microsoft Windows
  • Mobile Operating Systems (Android/iOS)
  • Antivirus
  • SharePoint
  • Knowledge of Laptop/Desktop/Tablet issues
  • VPN Troubleshooting
  • Collaboration tools (WebEx, MS Teams, Skype)
  • Mobile Device Management

Technical Skillset – Good to Know
  • Knowledge of Infrastructure / Exchange / Server Technologies

Required Background Experience
  • Any Graduate
  • 1-3 years in a similar environment
  • Hands on experience working on ITSM tools like Service Now, Remedy, Omnitracker etc.

Vacancy expired!


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