16 Apr
Customer Service/Order Processing $500 BONUS
Texas, Waco , 76701 Waco USA

Vacancy expired!

AEP Holdings is a privately held company that provides exclusive back-office administrative and operational support for a 29 year old publishing company based out of New York City with numerous sales offices throughout the United States.

We are located 20 minutes east of Waco on Highway 6 in Riesel Texas and have been headquartered in the Riesel area since 2004.

We offer a professional and casual working environment, competitive compensation, and a benefits package that includes medical, dental, paid time off, paid holidays, flexible spending (FSA), and 401k. We also have employer-paid Life Insurance and Long Term Disability Insurance.

Only qualified candidates will be considered and contacted.

$500 BONUS AFTER 6 MONTHS

POSITION SUMMARY

The Customer Service/Order Processing (CS/OP) Representative's primary responsibilities include providing beginning to end support services to business clients and third party vendors/brokers which includes but is not limited to, order processing, purchasing, vendor negotiations, inventory management, order delivery, general client support, direct purchasing from brokers and third party vendors. The CS/OP Representative is a key position for AEP, as it represents a central knowledge base and direct point of contact in pre & post client relationship support. This department is required to provide "world class" client support, satisfaction, & relationship management.

A complete working knowledge of application systems used, departmental processes/procedures, and complete product and service offering will be required. A complete understanding of the direct and indirect interactions between the CS/OP team and other departments is necessary. This position works closely with all supporting departments as well as management.

ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.

Review and pre-qualify orders for processing.

Process, fulfill, and enter orders in an accurate and efficient manner in accordance with company policies and procedures.

Audit files and orders to confirm the timely and accurate completion of order requests including the receipt of required support documentation.

Ensure that all orders are being accurately updated and completed in the order system on a timely basis.

Ensure inventory received is complete and shipped by required date. Monitor and track all fulfilled order requests.

Ensure all requests are completed timely, with the highest level of accuracy, and presentation.

Maintain accurate, complete, up-to-date, and easily accessible records and files.

Assist in maintaining, updating and correcting item files and system information.

Receiving, inventory management, and sales-order allocation.

Vendor verification, qualification, price negotiation, and account management.

Provide timely follow up with vendors regarding order status, delays, delivery issues, and discrepancies.

Work closely with third party vendors such as UPS and FedEx both to provide customers with accurate information and to verify and file claims with the vendors.

Assist Accounting with inventory tracking, statement reconciliation, and identified discrepancies.

Review and reconcile vendor invoices, bank and credit card charge statements.

Resolve customer and broker problems in a professional and timely manner.

Respond to customer and management inquires by researching order status, and providing professional/accurate responses.

Facilitate customer service related communications including back order notifications, order tracking information, and order status updates.

Maintain and update database of supplier information related to negotiated discounts for future, new and existing inventory and services.

Provide daily, weekly, monthly, and quarterly reconciliation trending, analysis, and reporting as defined.

Written communications must be clear and concise with excellent grammar and spelling.

Manage daily workload to meet or exceed all turnaround-time goals.

Generate new and innovative ways to develop, document, update, and improve processes that will positively impact and support business goals.

Contribute continuously to a positive working environment and superior teamwork.

Research vendors for consignments; consignment follow up and reconciliations.

Provide backup and fill-in as necessary in the Hospitality Department as directed by Management.

Provide "on call" after hours support on a rotational basis as needed.

KNOWLEDGE, SKILLS, AND ABILITIES

Must be PC literate and must be proficient in Microsoft Excel, Word, Outlook, Windows XP, and internet search engines.

Minimum typing speed 55+ wpm.

Familiar with UPS and FedEx including claims experience, general knowledge of their services, and their software's.

Familiar with cost breakdown analysis.

Skilled in verbal and written communication. Excellent oral and written communication a must.

Strong commitment to meet or exceed customer requirements.

Ability to deal with problems professionally and without confrontation.

Analytical, detailed oriented, with an emphasis on data integrity and accuracy.

Works well under stress and deadlines.

Able to articulate client's needs to brokers, negotiating price, delivery and possible upgrades of items.

Team-oriented with the flexibility and initiative to thrive in a fast paced dynamic environment of constantly changing needs.

Ability to interact effectively with all levels of management and customers.

Ability to prioritize and produce a high volume of work quickly and accurately with a sense of urgency.

Must have excellent customer service, listening, time management, organizational and proven follow-up skills.

Must be customer focused and a solid team player.

Self-managed with the ability to effectively manage multiple priorities, take verbal direction and perform with minimal guidance or supervision. Ability to take ownership.

Willing to take on special projects during slower periods.

Must possess integrity, motivation, initiative, caring/positive "can do" attitude, and enthusiasm.

Capable of handling and being responsible for confidential information.

Ability to have a positive impact on AEP group of company's strategic goals and initiatives.

Must have professional/business maturity and solid work ethic.

Must be able to confidently negotiate prices with multiple types of vendors.

Must have a proven track record of job stability.

Must have the ability to work on call 24 X 7 on a rotational basis. Position requires scheduling flexibility, which may include some weekends and ability to work defined schedules based on business needs.

The above knowledge, skills and abilities may be demonstrated with a Associate’s Degree in a related field, 3-5 years Customer Service/Support and data entry experience, 1-2 years of Purchasing experience; or an equivalent combination of education, experience, and/or training. Customer Support/Service, Operational Support, and Purchasing/Buyer experience.

Email resume to mjohns@hradminsupport.com

The above statements are intended to describe the general nature and level of work performed by employees within this position. They are not intended to be interpreted as an exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

AEP is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

Vacancy expired!


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