Partner Support Specialist | Via

If you're interested in applying for the role, you can check it out here:

https://www.hireart.com/jobs/05425e01/apply

As a Partner Support Specialist, you will have the amazing opportunity to interact with one of our main customers: our driver partners! This is a full-time position with benefits based on-site at Via's offices in Roanoke, VA.

The Driver Experience Team serves as a

direct bridge between the Via's brand and the people who actually

deliver our services. As a Partner Support Specialist, you’ll be on the

ground floor at this exciting company ensuring that our partner's

drivers have a smooth interaction and experience.

You will make customers feel like they are

receiving a world class education on our product suite and ensure they feel

supported throughout their correspondences with us. You'll help be

the voice of the Via's brand to our drivers, and the voice of our

drivers to the broader Via team.As Partner Support Specialist, you will:You will

serve as the front line, speaking with driver partners face-to-face,

over the phone and through email and SMS chat to help improve their first

experience with Via or manage their accounts

Thrive in a fast-paced environment tackling an array of customer issues

Become an expert on our services and spread the love of Via everywhere

Deliver above-and-beyond customer service to our driver partners, finding new and interesting ways to make our customers smile

Notice

even the smallest trends and pain points, then brainstorm ways in which

we can create solutions to improve each customer’s experience

Coordinate

with management to channel customer feedback to all areas of the

business such as technology, marketing, design and product teams

If you're interested in applying for the role, you can check it out here:

https://www.hireart.com/jobs/05425e01/apply

Requirements

Clear communicator with excellent reading comprehension and writing skills

Excellent

computer and technical skills, including experience with Microsoft

Office, the Google Suite, previous CRM tools like Salesforce a plus

Strong listening skills and a great conversationalist

A well-rounded team player who takes ownership of (and pride in) your work

A strong work ethic and an entrepreneurial spirit

Dynamic; willing to wear multiple hats and work on projects of all types

You take initiative to solve problems and get the job done

Empathy and the ability to put yourself in the customer's shoes

General awesomeness and a sense of humor

Commitment: This is a full-time (40 hours per week), ongoing contract position staffed via HireArt and based onsite in Roanoke, VA.Via is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas.

If you're interested in applying for the role, you can check it out here:

https://www.hireart.com/jobs/05425e01/apply

About Via

We’re Via, and we build technology that changes the way the world moves. Our guiding principle is simple: we know that the future of transportation is safe, dynamic, shared public mobility — the kind that reduces carbon emissions across congested cities, complements existing transit infrastructure, and provides everyone with accessible, efficient, and affordable ways of getting around. Through intelligently designed operating systems and sophisticated routing algorithms, we build localized and customizable solutions for each and every one of our global partners (100 and counting!).

If you're interested in applying for the role, you can check it out here:

https://www.hireart.com/jobs/05425e01/apply