17 Apr
Sr. Service Desk Analyst (Night and Week-End Shift)
Vacancy expired!
- Perform end-user technical support, troubleshooting, and tuning for end user hardware and systems, peripheral hardware (i.e. printers/copiers, etc.) and initial triage for customer networked environments
- Execute effectively in fast-paced environment within applicable service levels and procedures
- Respond to network and server alerts to ensure maximum up time of identified devices
- Assist with some infrastructure incidents and requests
- Provide frequent updates to the internal knowledge base system
- Conduct knowledge sharing and training sessions with peers
- Complete other duties as assigned
- Required Education: High school diploma, college graduates preferred
- Required Experience: The minimum experience for this position is 2-3 years of relevant experience in incident management and support
- Extensive experience supporting Windows., MS Office, including Office 365
- Advanced experience supporting and administration of MS Exchange 2013 and later, including Exchange 365
- Advanced experience with Active Directory account maintenance, group membership changes, distribution groups, OU management and other AD functions
- Experience supporting and administration of VPN clients
- Demonstrated success supporting clients remotely via phone, remote control tools
- Experience using ticketing software such as Cherwell or Remedy and demonstrated expert knowledge of incident management and ticket documentation
- Solid familiarity supporting multi-function printers remotely
- Experience imaging and deploying new and replacement laptop and desktop equipment
- Ability to touch type minimum of 60 WPM
- Responsibilities may require holidays sometimes with little advanced notice
- On site work at client locations maybe required
- Some lightweight lifting of office equipment
Vacancy expired!