Level 2 Systems Engineer Opportuntiy

Our client is looking for A Level 2 Systems Engineer to be the first escalation point for the helpdesk, and they resolve complex issues that are beyond the skill level of a Level 1 Systems Engineer. They focus on proactive support, maintenance, systems administration, and network administration. They work on high level projects and deploy all core Microsoft Server technologies with direction from senior systems engineers.You will work directly with clients on-site and remotely to troubleshoot problems and complete projects;therefore, Level 2 Systems Engineers must have reliable transportation, exceptional customer servicesskills, as well as dress and act professional.Major Duties and Responsibilities:The Level 2 Systems Engineer will perform duties which include, but are not limited to:1. Resolve escalated tickets and escalate to Level 3 Systems Engineer if necessary2. Ability to troubleshoot and understand modern networking technologies including edge security, SDWAN, VOIP, network routing and switching3. Recognize areas of customer’s environment that require remediation or upgrading4. Implement & troubleshoot Microsoft Active Directory server environment5. Build and configure Dell/HPE server equipment6. Understanding of server virtualization and virtualization platforms7. Execute migrations and other projects with direction from senior engineers8. Fully document all procedures and tasks and create documentation for all clientsScope and Dimensions:1. Reporting relationship: Position currently reports to the Client Services Executive2. External interactions: Chiefly with customer IT staff, sponsors, and stakeholders3. Internal interactions: Chiefly with technical support staff, customer service associates, salesassociates and project managers.4. Hours: 8:30am-5pm (M-F), however, the Level 2 Systems Engineer will serve on rotation asengineer on call and may need to work non-standard hours on occasion5. Remote/Onsite: Position is considered to be remote, with necessary travel to customer sites.Education/Competencies:Required:• Bachelor’s degree or equivalent experience• CCNA or equivalent networking certification• Excellent communication skills• At least 5 years’ experience in the managed services work space• Strong knowledge of Microsoft, Hyper-V/VMware platforms, applications & data networking for VoIP• Exceptionally meticulous planning and organizing skills• Experience in a customer-facing role and the ability to interact at all levels of an organization• Proven ability to manage within time and budget constraintsPreferred:• Experience with ConnectWise Manage and Automate• Direct experience working for a customer-facing VAR or integrator• Direct experience implementing data networks or IT systems