17 Apr
Helpdesk Analyst
California, Dublin , 94568 Dublin USA

Vacancy expired!

Title: Helpdesk Analyst

Location: Dublin, CA

Term: Contract This is a 100 percent onsite job, no remote option.

Shift Schedule: Monday Friday and must be able to work one weekend day.

Primary Responsibilities Include but Are Not Limited To
  • Provide support for the helpdesk by responding, reviewing and prioritizing incoming mobile,
voicemail and email requests for user support.
  • Follow up on open Help Desk call tracking system tickets, escalate problems to other IT personel(if necessary) to achieve timely resolution, provide or organize basic.
  • Support, installation services and hardware equipment maintenance, provide support after hour(pager) during allocated weeks, and engage in departmental projects and initiatives (including
rollouts, enhancements and improvements).
  • Providing regular help for software and/or hardware for mobile, email and in person requests for user assistance.
  • Identify, investigate, and repair software / hardware problems
  • Using different management tools to perform tasks such as disabling locked accounts
  • Responsible for call recording and ticket follow-up in the call monitoring system
  • Responsible when necessary for worsening problems
  • Responsible for the provision or coordination of software / hardware assistance, installation and maintenance services

Required skills:
  • Windows technical support experience
  • MS Office Proficiency
  • Costumer Service
  • Ticketing system : Remedy, Service Now, etc.

Vacancy expired!


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