17 Apr
Customer Service Person Wanted (not sales)
West Virginia, Charleston 00000 Charleston USA

Vacancy expired!

Customer service person wanted.

Home based independent contractor needed to handle customer service for fast growing marketing company

Opportunity:

Provide personalized, phone & email-based customer service for our clients located throughout the US.

QUALIFICATIONS:

At least one year of customer service experience

Ability to meet deadlines is essential

Highly results oriented, articulate, and decisive self-starter

Strong work ethic and ability to self-motivate

Excellent communicator in writing and over the phone is a must

You must have your own computer, internet access, phone, and a quiet place to make calls

Must be available part time to provide customer support around 20 hours a week (at first and later to expand your hours over time), Monday through Friday, from 9:00AM-5:00PM Central Time. (Our clients are all over the United States in Pacific, Mountain, Central and Eastern time zones).

Must successfully complete the screening process

SKILLS:

Computer Skills:

Fluency in Microsoft Excel and Word

Fluency in Google Suite: using Gmail, sending attachments, performing Google searches, and using Google drive

Experience with RingCentral (call app) and Zoho (CRM) is a plus, but not required.

Customer service skills:

Must have at least one year of customer service experience

Attention to detail is an absolute must

Team player who energizes people around him/her

Passionate and personable phone voice

DUTIES:

You will be responsible for on-boarding new clients via our intake system process, which includes a 45-minute interview with new clients and oversight of their account during the on-boarding process.

You will be the primary account manager for clients throughout their tenure with us, and will develop and maintain strong relationships with them to ensure continued customer loyalty.

PAY:

The starting pay is $18 per hour (full time is $720 per week), paid each week through ACH deposit. You will be raised to $20 per hour (full time is $800 per week) at 90 days, after passing a performance review.

After 7 full months of working with us, the “Book of Business” bonus kicks in, where you will receive a small percentage of the monthly payment of each of the clients you manage ($500 to $1000 per month).

Does this describe you?

You are a hard worker and are willing to put in the time, effort and energy it takes to make your projects a success.

You are coachable, willing to learn and take direction with a positive attitude.

You have the ability to keep your own files, schedule, and records well organized and easily retrievable when needed.

You bring ideas to the table. You not only follow plans currently in place, but can provide new ideas and outlook.

If you are this type of person, we are looking for you!

Before responding to this position, please note:

Our company provides done-for-you marketing for Bankruptcy, Criminal Defense, DUI, Personal Injury, and Divorce attorneys. If you do not like lawyers or believe that they represent only guilty or bad people, please DO NOT apply. Our clients are good people who help others that are in serious legal situations, and we recognize them as providing an extremely valuable service.

You must feel similarly.

If you meet the above criteria and believe you’d be a good fit, please call (213) 529-0006 and follow the verbal instructions.

Applicants who do not follow instructions will not be considered.

Vacancy expired!


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