Customer Service Coordinator in Green Bay, WI

Customer Service Coordinator

Located at our headquarters in DePere, Wisconsin

Department: Customer Service

Type of Employment: Full-time/ Nonexempt

Schedule: 1st shift Monday – Friday

Our Mission: Build a Great Place to Work

This is a great opportunity to join a growing local transportation company. The right candidate will have the ability to build strong relationships with our customers. We are looking for a detailed-minded individual that thrives in a very fast-paced environment. Transportation is a very diverse business with many unique challenges. This position requires someone who can rise to those challenges and provide creative solutions. At PTI you are empowered to make decisions that will make a daily impact. Be part of a team that simplifies our customer’s freight movements throughout the country ensuring we meet their service needs.

As a Customer Service Coordinator, you will: Secure load capacity with multiple departments/fleets for our customers

Accept and build manual loads

Schedule appointments within 24 hours

Respond timely to our customers and internal communication in both email and phone calls (90% e-mail, 10% phone)

Timely track loads & estimated time of arrival

Monitor on-time delivery and work with brokerage department to successfully meet customer goals

Ensure we are meeting the customers service expectations

What skills do I need to bring? Proficient in Microsoft products – Outlook, Excel, Word

Ability to navigate through multiple computer systems

Ability to problem-solve creatively to meet customers service expectations

Ability to adapt easily to change and manage multiple demands on your time

Ability to maintain a professional strong sense of urgency in a fast-paced environment

Strong attention to detail and excellent relationship building and written & verbal communication skills

Transportation background is a plus

Take a look at PTI’s advantages for customer service professionalsFull benefit package of Medical/Dental and Visions insurance with a Health Savings Account

Profit-sharing potential

Paid Vacation

Paid Holidays

401(k) with company match

About Paper Transport, Inc.

Established in 1990 out of Northeast Wisconsin, Paper Transport, Inc. (PTI) is a leading dry van carrier that specializes in logistics, dedicated, regional, and intermodal freight throughout the Midwest and Southeast. PTI’s purpose is to build a great place to work where outstanding people deliver. It is clear through the company’s people-oriented culture and over 18% annual growth, PTI continues to achieve this mission as an employer and carrier of choice.

Learn more about our opportunities today. Apply Today!