17 Apr
Receptionist Intake and Referral Wasilla
Alaska, Anchorage / mat-su , 99501 Anchorage / mat-su USA

Vacancy expired!

Receptionist-Intake and Referral Wasilla

Access Alaska, Inc.

We strongly encourage persons who experience a disability to apply!

Mandatory COVID Mitigation Protocol

For the safety of our Employees, Consumers and Visitors

Offices remain open by appointment only. Staff, Consumers and Visitors all must complete the COVID-19 mitigation protocols when accessing of Access Alaska Inc.’s Community Centers; Wear face covering, Wash hands upon entering Center, check in with front desk, Wash Hands, Temperature will be taken, and COVID-19 Questionnaire Completed.

We are looking to fill a Full-Time Receptionist-Intake and Referral position. An ideal candidate will be professional, have great communication skills, demonstrate the ability to effectively manage incoming telephone calls, initial intake, and referral screening, and ensure all staff and by appointment only visitors follow Access Alaska Inc’s COVID-19 mitigation plan.

Essential Function:

Reasonable accommodations may be made t enable individuals with disabilities to perform the essential functions of this position.

Experience on multi-line phone system.

Experience with creating files and file maintenance.

Maintaining and procurement of office and kitchen supplies.

Keep office kitchenette clean, office vacuumed, and plants watered as needed.

Experience with Microsoft office Outlook, Word, and Excel.

Experience operating printers, scanners, copier.

Keep copy machine stocked with paper and printer cartridges as needed.

Experience operating a mail/postage machine.

Ability to operate Video Conferencing equipment, Microsoft office Teams, Zoom, and Go to meeting.

Knowledge of State and Federal regulations regarding HIPAA and Confidentiality.

Maintain Independent Living and Consumer Directed Personal Care Service Information

Brochures and other helpful materials.

Assist the Independent Living Program (IL) by completing the Initial Intake and Referral screening,

Assist the Consumer Directed Personal Care Services Program (CDPCS) clerical duties, filing and Direct Services Providers (DSP’s) assistance, and timesheet collection.

Ability to type 35 plus words per minuets.

Welcome Staff, Consumers, and Visitors

Support of Access Alaska’s Vision, Mission & Values, and the Employee Code of Conduct Statements

Other tasks as assigned.

Position Requirements:

Highschool or general education development (GED) diploma.

2 years general office experience

Must be a self-starter and able to work independently but also collaboratively as a member of a team. Must have the ability to organize, prioritize and meet deadlines, while effectively managing multiple projects simultaneously. Must comply with multiple policies and procedure related to personnel, privacy, and confidential data, information, and issues. Must be able to handle diverse and confidential information with discretion and good judgment.

Preferred

Additional clerical or receptionist training

Previous receptionist experience

Core Expectation:

Maintain Confidentiality – Integrity – Professionalism – Excellent Work Ethic – Support of AAI’s Mission Vision and Values

Pay Rate: $15.63 to $17.58 DOE

Full Time Non-Exempt

Benefits Paid Time Off, 10 paid holidays, 3 days paid Bereavement, ICHRA Medical Plan, Vision, Dental, Life and AD&D insurance, 403-b with OneAmerica, Supplemental insurances available with Colonial.

To Apply: Please submit your resume and cover letter to ttaylor@accessalaska.org. Upon receipt HR will contact you with process information.

Position is open until filled

Job Description

Summary/Objective:

Make a good first impression; be welcoming to Consumers, Staff, and Visitors. Efficiency in trafficking phone calls, information, documents, and people; getting each to the right place at the right time. Improve workplace productivity using downtime to support other departments with projects and calls. Be a moral builder using positive interactions with those you serve.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential

Functions:

Screens and directs all incoming calls and messages to the appropriate person or department; takes accurate messages as required.

Assists by appointment consumers and visitors in a courteous and professional manner, determines purpose

of visit and directs to appropriate person or department.

Follows the agency’s COVID Mitigation Plan including but not limited to – tracking all staff/community

visitors making sure the building is following Municipal/state capacity guidelines; does the required

disinfecting of the lobby/reception/computer lab/video room, etc.

Completes the daily COVID contact tracing documentation for each staff and community visitor and e-filing

the weekly/monthly required COVID contact tracing documents.

Routes incoming mail and correspondence; prepares outgoing mail, using postage machine; prepares and

arranges pick-up for express, special delivery, or courier services as needed.

Responsible for maintaining the receptionist and lobby area keeping it in an orderly, professional, and

businesslike manner.

Responsible for preparing, organizing, and completing large mailings for a department/office.

Responsible for keeping office equipment operational.

Responsible for ordering and stocking all office supplies including but not limited to – letterhead

envelopes/stationery, all office supplies, copier/printer toner/ink, etc.

Responsible for completing the monthly facility safety checks. Reporting any issues/problems to the

Operations Manager. If repairs are needed, work with the Operations Manager for scheduling and

completion.

Required Education: High school or general education development (GED) diploma.

Other Requirements:

Must be 18 years of age or older.

Min 2 years of Customer Service with individuals who experience disabilities or the senior Alaskans.

2 years of Front Desk Receptionist experience.

Working Knowledge of clerical and administrative paperwork processing.

Data tracking to include use of Excel spreadsheets and data entry into database systems.

Have a current- valid driver license, proof of insurance, and reliable transportation.

Able to lift 25 lbs.

Preferred Experience:

Use of a postage machine.

Knowledge of CIL Suite, Therap, and DSM.

Working with a diverse population.

Required Skills:

Excellent communication skills both verbal and written.

Able to follow written and verbal instructions.

Highly proficient with Microsoft Office Suite to include Excel, Word, and Outlook.

Be a self-starter and able to work independently but also collaboratively as a member of a team.

Must comply with all Policies and procedures related HIPAA and Confidentiality.

Excellent Judgement

Expectations:

Maintain Confidentiality – Integrity – Professionalism – Excellent Work Ethic – Support of AAI’s Mission Vision and Values

Work Environment:

Access Alaska Inc. Office, Home Office and Community Retail Business to pick up supplies.

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Equipment Used: Standard Office Equipment, Computer, Printer/Fax/Scanner, Postal Machine.

Work Hours: Monday through Friday 8-5

Working Authorization:

All positions at Access Alaska Inc. are require to complete a State of Alaska fingerprint background check prior to starting work.

Other Duties:

Access Alaska Inc. require completion of a State & Federal of Alaska fingerprint background check prior to starting work.

Access Alaska, Inc. is an equal opportunity employer. Access Alaska, Inc. makes every effort to ensure that in every phase of its recruitment and selection processes equal employment opportunity is provided to all individuals regardless of race, color, genetics, sex, gender identity or expression, sexual orientation, age, religion, marital status, change in marital status, pregnancy, parenthood, disability, national origin or citizenship, or veteran's status. Access Alaska, Inc. is an at-will employer.

Vacancy expired!


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