Sr. Front Desk Specialist - $18/hr

Vacasa is currently hiring a Sr. Front Desk Agent at Trailhead Lodge!

What You'll Get

-$18/hr

-Health/dental/vision insurance—100% coverage option based on hours worked

-Employer Sponsored & Voluntary Supplemental Benefits based on hours worked

-401K retirement savings plan with immediate 100% company match on the first 6% you contribute

-Health & Dependent Care Flexible Spending Accounts based on hours worked

-Paid vacation & sick days

-Employee Assistance Program

-Career advancement opportunities

-Employee discounts

-All the equipment you’ll need to be successful

-Great colleagues and culture

-Please visit our careers page to review our full benefits offerings

What You'll Do

-Create a positive team environment responsible for ensuring compliance of service standards for all guests and owners.

-Continuous improvement: Direct and communicate expectations, motivate associates to anticipate guest needs and exceed expectations.

-Champion and develop team empowerment embracing guest opportunity assuring satisfaction, loyalty and successful resolution.

-Directing front and back of house operations, maintaining room inventory at the highest levels of accuracy and efficiency.

-Analyze and communicate technical operations between departments discovering opportunities prior to incident.

-Responsible for daily operation of guest service shift: Plan daily short term front and back of house guest service operations; provide proper guest check-in, check-out procedures, analyze reports as required, communicate daily arrivals, departures and room inventory needs; ensure daily check list duties and tasks fully completed with follow up communications; administer schedule adjustments which result in the satisfaction of all guests, associates and financial requirements.

-Maintain positive customer and associate relationships Interact with owners, guests, associates, answer inquiries, questions, and resolve possible satisfaction opportunities, train, develop and coach associates to resolve guest opportunities; utilize a “hands on approach” with associates on technical and soft skill customer service approaches.

-Support customer service standards ensuring guest satisfaction exceeding expectations; communicate reservation flag information directly enhancing guest requests.

-Support audit standards: ensure compliance with internal audit, quality assurance and loss prevention; maintain regional & departmental operating procedures to improve guest satisfaction and quality service scores.

-Perform other duties as assigned.

Skills You'll Need

-Evening and Weekend availability is required

-Basic understanding of resort financials

-Demonstrated ability to work under pressure

-Basic Leadership skills with ability to coach, mentor and train staff

-Excellent verbal and written communication skills

-Ability to accurately follow instructions, both verbally and written

-Excellent hospitality service skills

-Detail oriented

-Working knowledge of various computer software programs

-Basic Working knowledge of property management systems

-Working knowledge of Company reporting and associate timekeeping systems

-Comprehension and literacy for analyzing reports

-2 years of supervisory experience or management

-2 years of hotel or hospitality service experience

-Availability to work Sunday through Saturday, early mornings and evenings as needed

-High School Diploma, 2 years post- high school education or equivalent experience

-Ability to use hands to finger, handle or feel, and reach with hands and arms

-Ability to stand, sit, and walk for an extended period of time

-Reach overhead and below the waist

-Regularly push, pull, and lift up to 25 pounds

-Occasionally lift or move up to 50 pounds

-Bend, stoop, squat, kneel, and twist

-The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

Apply now! https://www.vacasa.com/careers/positions/?ghjid=3038554