18 Apr
Desktop Support Analyst
Vacancy expired!
Grow with the best. Join a smart, creative, and inspired team that works behind the scenes to support operational excellence. Our functional services teams (FSTs) provide services to 22,000 employees in over 350 locations worldwide. Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company stronger. Explore opportunities in Information Technology Services.
Your OpportunityTake the first step towards designing your career with Stantec as a Desktop Support Analyst.Your Key Responsibilities- Configuration/reconfiguration of hardware, including workstations and printers including new office set up or acquisition work
- Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature
- Create and update accurate and consistent records of all calls
- Monitor progress on problem resolution and advise users on status of issue
- Supporting Corporate policies procedures and best practices pertinent to Window Servers
- Performing system backups/recoveries
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients
- Provide excellent client service
- Proven competence in a Microsoft Windows environment including Windows server 2012/2016, Windows 7, Windows 10, MS Office Suite, Anti-Virus software.
- Current knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
- Have proven troubleshooting skills to resolved more complex issues.
- Experience in an ITIL and SOX compliant organization a plus.
- Excellent customer relationship, communication and interpersonal skills.
- Must be able to move, carry and manipulate equipment up to 50 pounds.
- Minimum of 5-6 years of related experience.
- Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience.
- Satisfactory driving record is required.
Vacancy expired!