18 Apr
Jamf Pro Administrator
Vacancy expired!
- Implementation, maintenance, administration, and configuration of the enterprise Jamf Pro environment
- Developing and maintaining Mac deployment automation architecture, design/migration, and troubleshooting
- Packaging of macOS applications to be distribute using Jamf Pro
- A working knowledge of integrating Mac systems into a primarily Windows and Active Directory Domain environment.
- End-user facing expertise in providing support for Apple hardware and software issues within end-user computer systems
- Engaging Managed Service organizations to address quality JAMF policies and configuration and process concern
- Contribute to development and ongoing improvement of industry best practices and standards for deploying enterprise Mac technologies
- Evaluate emerging technologies to ensure technical solutions are compatible with the company's business needs and strategic objectives
- Provide technical expertise, guidance and strategic recommendations to other IT groups
- Investigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to reoccurrences
- Participate within the Agile Sprints in the Product Management and Engineering organization to ensure quality execution of all OS related changes that will affect the operations and support organization.
- Develop Knowledge Base articles related to macOS and Jamf Pro
- Engage and ensure any security changes or initiatives that might have Jamf related impacts are evaluated and reviewed with the IT operations and support organization
- Engage in any changes with vendors to streamline Jamf related processes
- Lead the analysis of issues/problems and development of technical solutions as it relates to MacBook?s and Jamf
- Work with the Engineering and the Managed Service groups to identifying emerging incident trends and drive problem resolution
- Provide subject matter technical expertise across all IT support functions and build solutions that drive resolution to elimination of issues or to lower level support organizations
- Work with the Service Integration team to help define production readiness and transition acceptance criteria and ensuring criteria completed before new system implementation
- 3-5 years of prior experience supporting and managing Mac?s in an enterprise environment using Jamf Pro or other MDM.
- Jamf 200 or 300 Certification
- Familiarity with all recent releases of macOS (High Sierra, Mojave, Catalina, Big Sur). (features, patching, upgrades etc.)
- In depth knowledge and expertise using and managing Jamf Pro server policies and config profiles.
- Familiarity with various tools to assist in the deconstruction and rebuilding of installer packages
- Scripting language knowledge in Bash or Python
- An in-depth understanding of the macOS provisioning process using Automated Enrollment/DEP
- In-depth knowledge of FileVault and secure token workflows.
- Experience in working with third-party engineering level support (Apple, JAMF, various security vendors)
- The ability to clearly communicate to both team members and the end user community.
- Jamf 400 or CCE Certification
- Bachelors Degree (preferably in Computer Science, Information Systems Management or Engineering)
- Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) frameworks
- Experience with US Federal requirements and configurations for macOS systems and implementing STIGs or CIS controls
- Experience with Jamf Connect and Jamf+Intune Integration
- Comfortable working within a managed Change process environment
- Familiarity with integration of Apple devices (Mac laptop, desktop, iOS mobile devices)
- Install, configure and maintain Acronis Connect on Windows Servers
Vacancy expired!