IT Operations Manager
Vacancy expired!
Overview Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and "self" direct their own long-term home care. Our role as the nation's largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.publicpartnerships.com ). Responsibilities
- Responsible for the coordination of all operational activities within the contract related to infrastructure, payments management, vendor management, SLAs and release
- Assists in system operations planning and strategy.
- Responsible for scheduling, facilitation, and documentation of regular process improvement initiatives to support operations
- Leads and/or participates in weekly status updates and monthly status reports with clients and project team.
- Manages and track operations budget and invoicing.
- Provides ongoing communication with the account manager, senior management, application teams regarding day to day system operations.
- Maintains a positive working relationship with the client.
- Effectively trains staff on operational SLAs and requirements.
- Oversees quality assurance metrics
- Educates Representatives and their Team Leads on Quality Assurance process
- Analyzes quality and performance trends to provide recommendations to Team Leads for improvement
- Supports SOC 2 compliance and audit activities per the contract requirements
- Must have demonstrated IT operations management experience
- Must have excellent written and oral communication skills and the ability to interact and be involved in client-facing meetings and interfacing with senior management
- Must have proven knowledge of Change and Configuration Management best practices
- Must have experience collaborating with technical teams of diverse IT related skill sets
- Must have demonstrated knowledge in infrastructure architecture.
- Must have the a bility to organize and plan work efficiently within set time limits.
- Must be experienced to understand and interpret federal and state laws and regulations.
- Must have the ability to analyze and manage significant amounts data and produce written reports.
- Strong Microsoft Office applications skills; preferably with Excel, Word, Outlook, and Access.
Vacancy expired!