Customer Service

Customer Service

Offering work from home and in-office opportunities

This is an entry-level position, but should you exhibit quality performance and strong leadership skills, you will have opportunities for promotion to roles in management, training, quality assurance, and human resources.

As a Customer Service Representative, you will provide customer contact support for various client business processes or business segments associated with client telecommunication products and services.

You must have a high school diploma or GED and be at least 18 years old.

Essential Job Duties

Maintain attentive and prompt customer service relations with client and client customers

Documents all customer contact activity in various client systems in a concise and accurate manner

Cope with high-stress environment caused by speaking with emotional callers

May be required to provide payment options for client customers

Adhere to Company attendance, punctuality, and meal and rest break requirements

Maintain concentration and focus in order to meet performance goals

React positively to an ongoing, changing environment

Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

Maintain a good working relationship with assigned supervisors and coworkers

Work safely without presenting a threat to self or others

Perform additional duties as required by management

Apply at: https://careers-gcserv.icims.com/