19 Apr
Tier 1 Application Support - QA Analyst
California, Beverlyhills , 90210 Beverlyhills USA

Vacancy expired!

21-00151 Support Specialist/QA Analyst

Beverly Hills, CA 90210

Contract 4-6 mos with extension or conversion to Full Time

W2 candidates ONLY because this may convert to Full TimeWe are looking for an experienced Support Analyst to join our team to support end-users in resolving technical application problems. The responsibilities of a Support Analyst include responding to technical queries and issues, resolving problems in a timely manner, and providing quality assurance support on application releases. To be successful as a Support Analyst, you should be able to provide exceptional customer service and perform user administrative responsibilities efficiently. Ultimately, a good Support Analyst should be able to display excellent problem-solving skills and a solid knowledge of IT solutions. They will be reaching out to help customers via phone calls and email to help troubleshoot basic problems. As a support analyst this person should have experience in software quality assurance. This role should be able to be test in terms of functionality, performance, reliability, stability and compatibility with other legacy- and / or external systems. The ideal candidates are inquisitive, innovative, versed in the ins and outs of software quality assurance, and able to work in a fast paced, high stress environment.

ESSENTIAL DUTIES/RESPONSIBILITIES BUT NOT LIMITED TO:
  • Responsible for responding to Tier 1 application support tickets.
  • Resolve end user application issues
  • Performing analysis of root causes.
  • Performing user administrative tasks within the application.
  • Oversee support ticket escalations to business and technical teams.
  • Perform troubleshooting activities and ensure that application updates do not cause unforeseen problems elsewhere within the applications
  • Collaborate with cross-functional teams and stakeholders to resolve issues.
  • Developing knowledge base articles for reoccurring problems.
  • Developing recommendations for procedures to prevent problems.
  • Apply software QA methodology in the testing of Salesforce solutions and custom development
  • Validate that user expectations are achieved during the testing process.
  • Review user requirements documents to ensure that requirements are testable.
  • Create test cases and test plans for supported applications.
  • Ensure all test data is recorded in Test Management Tools such as Zephyr and Jira.

KNOWLEDGE/SKILLS:
  • Degree in a technical field or equivalent professional experience.
  • Customer service experience either internally to an organization or externally.
  • Excellent technical and computer skills.
  • Excellent problem-solving skills.
  • Excellent written and verbal communication skills
  • Detail and deadline oriented
  • Strong organization skills
  • Good work ethic
  • Knowledge of Zendesk,Jira, Zephyr and Salesforce a plus.

Please reply with you resume as a Word attachment, containing all contact information.

A current, active LinkedIn profile that matches your resume is required.

Thank you!

Linda Yeh 3105633821

Vacancy expired!

Subscribe for new vacancies
Report job