Service Desk Representative-Bilingual

We are looking for bilingual English and Armenian speaking service desk agents that enjoy working in a high-volume call center environment. Agents are the primary contact for a State program where callers seek assistance with their payroll and electronic time sheet needs. The call center is open from 8:00 am to 5:00 pm, Monday through Friday excluding major holidays. Inbound call volume averages between 60 and 80 calls per day. Duties include: Provide guidance to callers regarding how to use the electronic time sheet systems. Troubleshoot callers technical issues when using computers, tablets, or smart phones while accessing electronic tools. Answer payroll questions about direct deposit, wage garnishment, and payment status. Help callers with account issues such as login difficulties, password resets, and updating account email addresses. Use official scripts to provide accurate and complete information to callers. Protect the personally identifiable information of our callers. Other required attributes include: Positive and upbeat attitude. Engaging and communicative personality with desire to help others. Adaptability and ability to work in a multi-tasking environment where change happens often. Desire to learn new information and continuously strive to improve. Reliable with no attendance issues. Must be a team player. Must be Bilingual -English and Armenian Speaking