19 Apr
Bilingual Help Desk (Spanish)
Vacancy expired!
Role:
Bilingual Product Customer Service/Help Desk (Spanish)Location: Farmington Hills, MI (Remote)Duration: FulltimeInterview Mode: WebX/Telephonic Job Description Product Support Associate will be responding to support inquiries (phone calls, emails, support tickets) from current and potential customers of Client’s commercial products. They will assist users in troubleshooting device concerns and may provide support for proactive outreach efforts. Responsibilities- Deliver required service to participants and help increase customer satisfaction
- Prioritize technical troubleshooting and resolve issues for customers
- Report recurring issues back to client
- Follow User Success team's defined and evolving processes (including escalation paths)
- Create innovative solutions to meet support needs of our customers
- Education: high school diploma or equivalent experience preferred
- 2+ years of customer care or sales experience within a high volume customer-facing environment, where great attention to detail is required
- Proven success at managing multiple tasks
- Team player, flexible to support and prioritize various customer needs
- Empathetic
- Tech-savvy
- Experience in medical devices technical support
- Proficiency with G Suite, Salesforce and iPhone/Android
- Effective time management and organizational skills
- Volume of support calls, emails, and tickets processed
- Response time
- Abandon rate
- Resolution time
- Call wait time
- CSAT
Vacancy expired!