19 Apr
Business Systems Analyst
California, Sanfrancisco , 94101 Sanfrancisco USA

Vacancy expired!

Job title: Senior Business Systems Analyst - Shared Services & Transformation

Location: San Francisco, CA

Duration: 5 months Our client is looking for a Senior Business System Analyst to build programs and tools to improve the operations, analytics, and systems across Shared Services with a focus on Twitter’s Employee Support Center. You’ll work directly with internal customers, driving projects and implementing technologies to make the employee help experience better.

Job Description:
  • Design, manage, and improve our internal help center operations, analytics, and tools
  • Optimize user experience, serving as a role model for high-quality customer service
  • Drive global consistency across all areas of Tweep Support Center - content, support
engagement, performance monitoring
  • Continue customization and development of ticketing tool to fit business needs
  • Manage the ticketing tool (salesforce) users, data, and security
  • Drive content delivery projects aimed at scaling our help system through self-serve
content experiences
  • Develop Dashboards and Reports for the support functions
  • Assist with the development and deployment of training and training materials
  • Drive change management efforts
  • Administer Salesforce and other tools used in Shared Services Operations

Qualifications:
  • 4+ years of business/technical analyst experience
  • Motivated, high-performance individual with strong process and metrics focus and real
passion for getting things done
  • Experience mapping and streamlining business processes
  • Excellent communication skills (verbal and written) and an ability to effectively
communicate with both business and technical teams
  • Exposure to the support functions (HR, Finance, etc) of a fast-paced, public,
multinational
  • Minimum 2 years of project management experience
  • Salesforce Admin experience is a plus

Education:
  • Bachelor’s Degree required

Vacancy expired!

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