Help Desk Analyst I
Vacancy expired!
Description Robert Half Technology is seeking dynamic, and self-motivated Help Desk Support Analysts with good Apple and Windows troubleshooting skills for our client out of Emeryville, Ca. This is a 100% remote opportunity. We have two roles available. The Help Desk Analyst is responsible for all end user IT support resolving both hardware and software related problems. This Help Desk professional must be capable of accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Additionally, the Help Desk Support professional will be responsible for open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components. This is a 1 year contract opportunity. The Help Desk Support role requires great customer service attitude. The person must be eager to engage each individual in order make people feel supported. Some technicians have a mentality of seeing people simply as tickets to be processed. We don't want this.Need flexibility in terms of the job tasks. The Help Desk Support Analysts wear a number of different hats. We want someone who enjoys encountering new situations and is open to learning how to do things that we may not have thought to put on the bullet list in the job description.Someone who's good at building relationships with the staff in our organization. We get to know the individuals across our organization. There's a personal touch to the support that we provide our users. Our staff like to get to know our technicians by name.
- Provide phone/in-person support to employees with technical issues or questions.
- Assigning and categorizing tickets for other members of the IT teams.
- Mac, Apple and iOS troubleshooting (80 Percent Mac/20 Percent Windows)
- Windows 10/Active Directory/ Outlook/ Office/
- Configure/repair software and hardware.
- Install new desktop and laptop systems for employees
- Configure and support employee cell phones/smart phones.
- Be able to evaluate, prioritize and respond to incoming requests via phone, e-mail, voice mail or in person.
- Background working with Problem Tickets
- 2-3 years experience with Mac/Apple/iOS troubleshooting.
- Experience with Office 365, Gsuite and Okta (or another single sign on)
- IT support in an enterprise environment preferred.
- Experience with Active Directory, Outlook, phone and Microsoft support.
- Basic knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NATand Wireless.
- Experience with Video conferencing Support (Microsoft Teams or Zoom)
- Ability to work collaboratively within a team as well as independently.
- Ability to actively listen:giving full attention to what is said, taking time to understand, asking questions as appropriate, and not interrupting.
Vacancy expired!