19 Apr
Network Operations Manager
Vacancy expired!
POSITION SUMMARY: The NOC Manager is responsible for all aspects of operational performance in the Network Operations Center (NOC). This entails overseeing the staff and systems used to provide 24x7x365 support to a diverse set of customers.Additionally, a NOC Manager is also responsible for ensuring timely and accurate preparation and submission of reports for weekly management review.PRIMARY RESPONSIBILTIES: Leadership
- Assist with the recruiting and hiring of network technicians
- Develop training programs to enhance the skillsets of network technicians and engineers
- Cultivate a culture of operational excellence and relentlessly focus on the future of employee growth
- Effectively identify areas for operational improvement within the team and develop solutions
- Participate in Corporate continuous improvement initiatives to enhance service, efficiency, and profitability
- Conduct weekly team meetings
- Participate in inter-departmental meetings, conferences, and planning
- Communicate effectively with management about any network events
- Measure and report on success metrics of the team
- Perform other duties as assigned
- Develop and maintain processes with escalation paths to ensure that issues are handled promptly
- Function as an escalation point for network outages by assisting with team coordination to reduce overall downtime
- Develop project timelines, project plans, and checklists to ensure schedules are achieved within budgetary constraints
- Meet the milestone deadlines set by project managers and clients for deployments activities
- Communicate changes, enhancements, and modifications through written documentation to project sponsors and other stakeholders, so that issues and solutions are understood
- General understanding of network cabling standards
- General understanding of network topologies
- Basic network troubleshooting skills
- Proven leadership experience
- "Customer First" service-oriented approach
- Ability to work under aggressive deadlines and shift priorities as required to meet business requirements and deadlines
- High-level communication skills: professional communication, demeanor, and appearance
- Time management and multitasking abilities
- Reliable and responsible team player
- Extensive leadership, tasking, and delegation skills
- Ability to communicate effectively both verbally and written
- Strong analytical and problem-solving skills
- Adaptable and participative in positive, continual changes in process or procedures
- Required Majors: Bachelor's Degree in related field
- Five (5) years or more of Management experience
- Proficiency with Microsoft Office Suite
Vacancy expired!