19 Apr
IT Service Management Lead
Vacancy expired!
- Serve as a “Wave” Lead and be the primary POC for all customer support and Hypercare strategy and planning activities.
- Lead the development of readiness plans and deliverables for Customer Support.
- Lead the development of dashboards/visualizations tracking key Hypercare metrics.
- Manage the Customer Support components of the integrated master schedule and work closely with the client to ensure readiness activities are complete on time.
- Develop briefing materials and lead client meetings.
- Coordinate and cross collaborate with other internal workstreams and external contracting teams to support the development and execution of service desk activities.
- Bachelor’s degree or equivalent in a related field
- Minimum of 6 – 8 years of consulting and/or directly relevant industry experience
- Experience developing highly effective materials and work products (PPT decks, Power BI dashboards, detailed reports, etc.).
- Ability to exhibit flexibility and adaptability in a fast-paced environment as priorities change.
- Attention to detail and organizational skills.
- Proactive in asking questions to identify ways to improve client delivery.
- Ability to work independently with minimal supervision.
- Experience with enterprise-wide technology implementations, customer service, and/or call center operations.
- Strong written and verbal communications skills to support business writing, professional correspondence, and meeting facilitation with diverse group of clients.
- Strong ability to coach and motivate a cross-functional team of analysts and subcontractors.
- Experience developing Power BI dashboards a plus.
Vacancy expired!