HomeAdvisor Customer Care Representative Inbound Remote Start-4-26

Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Do you want to be part of great team of people where you will have leadership support? Are you looking for a fun, innovative, and fast-paced environment where you can utilize and grow your skills while you make a difference for customers? We are a performance based environment where you have incentive bonus opportunities designed to reward the results you achieve. Nelnet associates additionally enjoy competitive wages and benefits that include medical, 401K, tuition reimbursement, discounted parking and a multitude of wellness activities. Combination of customer service and sales, taking inbound calls for homeowners who are looking for a home improvement contractor, helping them submit their request, and then upselling additional requests through HomeAdvisor.

Job Responsibilities:

1. Field Inbound calls from customers looking for contractors

2. Cross and up-sell other services offerings.

3. Dealing with complaints and escalated calls in a professional and timely manner.

4. Maintain professional demeanor while resolving customer needs.

5. Ensure integrity of data and information.

6. Serve as a resource within team, including assisting new associates with training needs.

EDUCATION:

Associate’s degree preferred

EXPERIENCE:

1 to 3 years customer service experience and/or general office experience preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

1. Service Excellence

2. Oral communications

3. Written communications

4. Basic typing skills

5. Teamwork

6. Accuracy/Attention to Detail

7. Working with MS Office

8. Business Math

9. Problem Solving

10. Managing Multiple Priorities

Pay: $11.50/hour

Start date: Monday, April 26th

Shift: Monday-Friday 10:30am to 7:00pm CST

Training will be conducted the first week of employment Monday-Friday 8:00am to 4:30pm CST

Please note: Due to the current pandemic circumstances, training will be conducted virtually; in the convenience of your own home! Your home work space must be a quiet and dedicated space for you to work in, without distractions.

To ensure you are set up for success during your employment, you will need reliable high speed internet, which must be hardwired into your router. Wi-Fi connection will not be adequate for the work being performed.

All of the necessary computer equipment, headset and training materials will be provided. Your home set up will consist of a computer tower, 2 monitors, keyboard, mouse and a 25’ Ethernet internet cord. Please note this is company property and will be returned to Nelnet upon conclusion of the work from home status.

Salary for Colorado Residents $12.32

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, short- and long-term disability, and a robust wellness program.

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Corporate Recruiting.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725.

Nelnet is a Drug Free and Tobacco Free Workplace.

Please apply online at: https://nelnet.wd1.myworkdayjobs.com/en-US/MyNelnet/job/Remote/HomeAdvisor-Customer-Care-Representative-Inbound-to-start-April-26th-R10925