20 Apr
Customer Service & Support I
Vacancy expired!
- Effectively communicate with third parties such as partners and customers regarding non-technical issues and customer service inquiries, both orally and in writing.
- Educate and assist customers and partners with (but not limited to): licensing, RMA submissions, orders, processes, policies, and other admin-only tasks.
- Own each customer case from initial creation to resolution.
- Collaborate with the technical support team to address any case that escapes your area of expertise.
- Work with the leadership team to improve processes.
- Work with the Support, Product, Sales and Operations teams on customer escalations.
- Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
- 3 years of experience are required.
Vacancy expired!