Service Desk Analyst

Title: Service Desk Analyst Mandatory skills:Service desk, Service now, SNOW, JIRA, ITIL, ITSM, HEAT, SNOW, Windows 7, Windows 10, Office 2013, AD, Active Directory,Customer Service,Service Desk,desktop applications, web applications, server applications, software applications, custom applications,computer hardware, networking hardware, standard operating systems, MVD,IT services, technical documentation, test emerging technologies Description:Role and Responsibilities:Needed: A support Desk Technician with a customer centric approach to problem solving. This team member will assist in supporting the client support Desk.The service desk supports internal customers at the client.These customers range from field workers to the Director. The Service desk is the first interaction the customer has with the client. Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls. the client supports desktop applications, web based applications, client/server applications, computer/networking hardware, standard operating systems, MVD third party software applications, internally developed custom applications, etc. Position is restricted to local candidates and job duties cannot be performed remotely.Preferred Skills:Strong Customer Service SkillsExcellent interpersonal, written and oral communication skillsAbility to work collaboratively in teams and across organizationsAbility to synthesize feedback and adjust plans accordinglyAbility to develop and write technical documentationAbility to evaluate and test emerging technologiesAbility to apply creative solutions to business problems to ensure business needs are most effectively metResources will be working in a professional environment and will be held to a dress code standard. VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions. Contact Details : VIVA USA INC.3601 Algonquin Road, Suite 425Rolling Meadows, IL 60008 | http://www.viva-it.com