End-User Desktop Support

End-User Desktop Support Location: Lansing, MI (50% remote/50% on-site in Detroit Metro area) Duration: Contract to Hire Job Requirements Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards Conceives and provides advice and guidance to colleagues regarding incidents Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance searches for improvement opportunities Identify, log and resolve technical problems with software applications or network systems Identifies improvement areas that can be documented Identify potential changes and system improvements and present to leadership for consideration and implementation Ensure that work is carried out within agreed service levels and in accordance with department guidelines Helps to define and add input that will help with the creation, maintenance, and distribution of reports to leadership Identify improvements and add to client databases with up to date solutions and clear record of activities Identify, explain and document technical issues in a clear way to clients Use call logging system to accurately record telephone requests Create and offer suggested updates to Knowledge Management tool Communicate with operations leadership, identify solutions to ensure issues are addressed appropriately Elevated knowledge of Microsoft desktop operating systems and desktop software Qualifications Minimum of 1-4 years' experience as a Desktop Support Engineer Elevated analytical and troubleshooting skills Elevated verbal, written, communication skills with the ability to communicate technical data to a wide variety of audiences Self-starter and possess level of professionalism that meets our internal and client expectations Ability to perform in a fast-paced, changing environment with multiple deadline-oriented projects Elevated experience with Windows 7, 10 OS Elevated experience using ITSM ticketing tool Elevated customer service experience in face-to-face, telephone or electronic interaction with clients Elevated language and Communications Skills Demonstrates elevated problem-Solving techniques Strong customer service orientation Solid understanding of computer support and troubleshooting Demonstrated ability to work in a team-oriented, collaborative environment Demonstrated ability to seek solutions to problems using one's own resources Preferred: Experience with supporting environments that include infrastructure elements such as LAN, WAN, WAP, Hosting Solid understanding of ITIL concepts Experience working with PC deployments in small to midsize client community and assisting in leading effort Experience with deploying and supporting network printers Demonstrated ability to provide guidance and assist other Desktop Administrators Bachelor's degree in computer science, Computer Engineering, Information Technology, Mathematics or related degree A combination of education, experience and training may be considered in lieu of a formal degree A+, MCSE certificationWhy Kelly ® ?By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.About Kelly ® At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.