20 Apr
Helpdesk Support (CTH)
Vacancy expired!
- A confident, dynamic team player. You'll build strong relationships throughout the organization. You are the face of the Help Desk team.
- Effective at working on multiple projects simultaneously in a fast-paced environment, and able to effectively keep stakeholders up to date.
- A self-starter who can work both independently and efficiently.
- Driven by problem solving and troubleshooting.
- You can change direction quickly and easily adapt to curveballs.
- 2-4 years in a corporate IT helpdesk role
- Experience with Windows management in an enterprise environment, Active Directory, Office 365, MS Teams.
- Install and configure Desktop/Laptop software and hardware.
- Level 1, Level 2 support
- 70% Windows, some Mac and iOS support
- Experience Adding Users, and Joining machines to Active Directory
- Experience using remote support tools.
- Experience or some knowledge with hybrid environments (AWS/Azure Cloud, On-Premise)
- Experience or some knowledge with processes including ITIL, Documentation, Change Management, Ticket Management and Disaster Recovery.
- Experience or some knowledge with relevant IT technology: DNS, DHCP, networking, VPN, firewalls, storage, VoIP, etc.
- Ability to be both highly organized with attention to detail but also able to think big picture strategy
- Natural tendency to focus on scalable long-term solutions
Vacancy expired!