20 Apr
Support Technicion - Level 1`
California, Burbank , 91522 Burbank USA

Vacancy expired!

Large entertainment company in Burbank is looking to hire a

Level 1 Support Technician on along term contract basis. The L1 – Support Tech is responsible for providing high-quality technical support for internal clients and contractors through visits, email, phone interactions, chats, desktop sharing. The job involves handling and resolving technical and functional queries/issues from clients across the company.Responsibilities:
    • Help resolve clients’ computers/mobile phones issues efficiently and effectively.
    • Manage client expectations regarding estimated response times for issue resolution.
    • Resolving the issues through visits, phone, chat, Remote access, and email communication channels.
    • Perform and complete all assigned service calls/requests in an accurate and timely manner.
    • Collaborate with other Technical Support team members to properly manage client inquiries and escalate when appropriate.
    • Partner with other Support team members on various strategic projects when needed
    • Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
  • What We’re Looking For
    • Bachelor’s Degree in Computer Science Engineering, or equivalent experience.
    • 1-2 years of relevant experience supporting Windows/Mac desktops/laptops with a strong customer interaction experience.
    • Willing to work on-premises, this is not a remote position.
    • Preferrable experience in supporting Mobile devices (iPhones, Andriods, etc)
    • Preferrable experience in working with IT ticketing systems (Service-Now).
    • Good troubleshooting and problem-solving skills.
    • Ability to multitask in a fast-paced environment.
    • Strong active listening skills and excellent written and oral communications skills.
    • Excellent Customer Service Orientation.
    • Strong attention to detail when communicating with clients (verbal & written).

Vacancy expired!


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