20 Apr
Support Technicion - Level 1`
Vacancy expired!
Large entertainment company in Burbank is looking to hire a
Level 1 Support Technician on along term contract basis. The L1 – Support Tech is responsible for providing high-quality technical support for internal clients and contractors through visits, email, phone interactions, chats, desktop sharing. The job involves handling and resolving technical and functional queries/issues from clients across the company.Responsibilities:- Help resolve clients’ computers/mobile phones issues efficiently and effectively.
- Manage client expectations regarding estimated response times for issue resolution.
- Resolving the issues through visits, phone, chat, Remote access, and email communication channels.
- Perform and complete all assigned service calls/requests in an accurate and timely manner.
- Collaborate with other Technical Support team members to properly manage client inquiries and escalate when appropriate.
- Partner with other Support team members on various strategic projects when needed
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
- What We’re Looking For
- Bachelor’s Degree in Computer Science Engineering, or equivalent experience.
- 1-2 years of relevant experience supporting Windows/Mac desktops/laptops with a strong customer interaction experience.
- Willing to work on-premises, this is not a remote position.
- Preferrable experience in supporting Mobile devices (iPhones, Andriods, etc)
- Preferrable experience in working with IT ticketing systems (Service-Now).
- Good troubleshooting and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Strong active listening skills and excellent written and oral communications skills.
- Excellent Customer Service Orientation.
- Strong attention to detail when communicating with clients (verbal & written).
Vacancy expired!