IT Helpdesk (Contract, Part time) - Onsite

Role: IT Helpdesk Assistant (Contract, Part time) Location: Menlo Park, CA Responsibilities:

• Your responsibilities will include (but are not limited to):
• Maintain employee computer systems and associated IT / AV equipment, provide proactive system maintenance and scheduled downtimes
• Respond to support requests and demonstrate ownership of the issue until resolved
• Perform software installs/updates following company policy to ensure productivity and uptime
• Comprehensive inventory tracking of hardware and software
• Support onsite and offsite end-users including on-call rotation and some afterhours & weekends
• Document daily tasks in ticketing system with detailed resolution
• Read the documentation of hardware systems, software, patches, and release notes
• Ability to perform typical (basic) network troubleshooting/performance issues.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to users' inquires and solve problems for users
• Run diagnostic programs to resolve problems
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Install computer peripherals for users
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs

• Minimum 1-year experience in an I.T helpdesk/support environment
• Able to navigate the flexibility of a startup environment
• College degree or equivalent education/experience is required.
• Ability to explain complex IT concepts in simple terms
• Excellent verbal and written communication skills
• Experience with basic troubleshooting Internet and LAN connectivity, printers, scanners
• Experience troubleshooting Mac and Windows hardware and software
• Basic knowledge of networking: IP addressing, DNS, DHCP

• Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, Dropbox, or similar cloud providers