Front Desk Agent

Travelodge By Wyndham is currently seeking a friendly, service-oriented front desk agent to join our staff. This position will involve taking reservations, checking guests in and out of rooms, direct calls, answer all guests questions and concerns. The ideal candidate has previous hospitality experience and is flexible with regards to scheduling ( must be available to work both AM and PM shifts, including weekends and holidays).

Front Desk Agent Job Requirements:

Perform all guest check-in and check-out procedures

Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.

Collect payment for room charges and other fees

Verify and adjust billing

Answer phones and direct calls to appropriate personnel

Make and confirm reservations

Maintain a clean and tidy work space at all times

Inform guests of hotel amenities and offerings

Be informed and up-to-date on all types of room accommodation and availability

Provide local information on restaurants, special sites, activities, etc.

Resolve customer complaints and problems calmly and effectively

Notify management of any serious issues that you cannot resolve

Take and deliver messages for guests

Maintain a friendly, personable disposition

Follow all company policies and procedures

Ensure uniform and personal appearance are clean and professional

Develop and maintain positive working relationships with others, support team to reach common goals

Front Desk Agent Qualifications:

High school diploma or GED equivalent preferred

Previous experience in customer service and/or hospitality industry preferred

Personable and outgoing when dealing with guests

Excellent customer service skills