Intake Coordinator

Intake Coordinator

Bend, OR

PrideStaff, a recruiting firm specializing in staffing for Central Oregon businesses, is seeking an Intake Coordinator. This position is responsible for scheduling and completing client intakes, high volume data entry and providing clerical support to the team. This is a great contract position that has the ability to extend with one of Central Oregon's social-benefit companies in Bend and Redmond. The ideal candidate will have 1-2 years of professional office and customer experience. This is an M-F 8am-5pm position in Bend. Pay is $16.50 + DOE per hour.

Perks and Benefits for Intake Coordinator:

Work for one of Central Oregon’s social-benefit companies

Small and dynamic team

Immediate work

Work, live and play in Central Oregon

Intake Coordinator Job Duties:

Obtain client intake, disclosures, surveys, and supporting documentation as needed

Handle initial screening and eligibility assessment for services and programs

Communicate effectively with clients and landlords

Collect relevant documents to support rental payments

Maintaining payment tracking sheets

Interact with clients, property owners, partners and the public

Answer client questions by phone, email, and in-person in a professional and timely manner

Receive payments for services and process checks and cash

Maintain and update data collection methods to meet reporting needs in coordination with management and program staff

Daily data entry in system

Maintain client communications log (all emails and all phone calls)

Complies with all company policies, procedures, and safety regulations

Provide adequate and timely follow-up to clients

Other Duties as Assigned

Intake Coordinator Job Requirements:

Must have a minimum of 1-3 years professional office and customer service experience

High School diploma or GED required

Bilingual in Spanish and able to read, write and speak fluently is preferred

Able to read, write and speak fluently in English is required

Ability to pass acceptable credit check post-offer, pre-employment required

Experience, paid or volunteer that includes; data entry, application processing, client intake and answering and returning phone calls

Knowledge of Oregon Landlord/Tenant, Fair Housing, and Equal Access Laws helpful

Demonstrated data entry ability is required

High Attention to detail

Excellent math skills

Adaptable, and positive in a constantly changing environment

Ability to maintain a high level of accuracy

Intermediate Proficiency in Microsoft Excel (Spreadsheet), MS Word, and Minimum typing speed of 45 WPM

Excellent communication skills, written and oral

Proficient in using office equipment including, but not limited to, computer, fax machine, copier, internet, letter opener and calculator

Self-starter who thrives in a fast-paced environment

Knowledge of issues around low-income and poverty populations

Occasional kneeling, stooping and bending. This position is rated as active and regularly requires the individual to lift up to 40 pounds

Team-oriented with focus on the big picture and company goals

Strong organizational and planning skills

2 Professional References

Must be comfortable starting in a contract position

Basic Working Conditions: The employee must have their own method of dependable transportation and work full time during normal business hours Monday through Friday. The employee must be able to sit and/or stand for long periods of time. Although this position will be in an office environment, at times this position may be required to lift over 50 lbs. The employee will be required to have the ability to stoop, kneel and handle objects for filing.