Customer Service Representative

Job Description

• Provide high-level telephone and e-support on by answering customer queries concerning delivery, billing/account administration, pricing, content, technical support, and product navigation.
• Retain customers and increase customer loyalty while projecting a professional, efficient and positive approach

Qualifications

• Superior verbal and written communication skills to establish trust and reliability over the phone
• Ability to listen, empathize, and effectively handle challenging customers in a professional and pleasant manner
• A commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs and find solutions
• Desire to grow with the company
• College degree preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.