21 Apr
Customer Order Processing Representative
New Mexico, Eastbrunswick 00000 Eastbrunswick USA

Vacancy expired!

Job Description

POSITION OVERVIEW

The Customer Order Processing Representative will process order processing operations for fresh. As a member of LVMH Perfumes & Cosmetics, the Customer Order Processing Representative will manage retailers’ and customers’ orders in order to provide a seamless order process and client experience, whether with a retail partner or customer. As a key cross-functional partner to the fresh North America teams such as Sales Development, the Customer Order Processing Representative is a clear and effective communicator with exceptional problem solving and analytical skills.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Ensure proper flow of orders between systems (Sync : EDI, AX ERP, Scale WMS)
  • Monitor EDI orders, internal order system, order mailbox, enter manual orders
  • Review open orders for holds & errors (credit hold, inventory hold, price error, quota, short dates etc…)
  • Monitor “close to cancel” orders, adjust cancel dates as needed
  • Fill CS scorecard (OTIF) & report on gaps
  • Ensure communication to brands regarding their orders in case of delay, short window
  • Process claims requests and follow up actions

What you will learn in the first 6 months:

  • Comprehensive knowledge of systems and data tools utilized by Fresh
  • Fluency in Fresh reporting and tracking
  • Collaborate effectively with internal partners including Operations, Demand Planning, Customer Service to drive the business forward

What you will achieve in 12 months:

Ability to adjust and recognize priorities

  • Ability to provide outstanding customer service
  • Track and manage KPIs related to brand growth strategy

Qualifications

QUALIFICATIONS & SKILLS

REQUIRED

  • At least one year of customer order management experience
  • Experience in direct to retail environment
  • Very strong analytical skills
  • Well-organized and able to multi-task effectively
  • Ease with large databases and numbers
  • Advanced Excel & office suite skills
  • Willingness to find core problems
  • Experience with inventory management
  • Excellent communication skills for coordination with all departments and France,
  • Working knowledge of Microsoft AX and Scale WMS or ability to learn it quickly
  • Fluency or working knowledge of French is preferred
  • Deals with confidential information and/or issues using discretion and judgment

Additional Information

All of your information will be kept confidential according to EEO guidelines.

Vacancy expired!


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