21 Apr
Service Delivery Coordinator
District of Columbia, Washington 00000 Washington USA

Vacancy expired!

CyberCore Technologies has a New Opportunity for a Service Delivery Coordinator in Washington, DC. ship is required.Who is CyberCore Technologies? CyberCore Technologies provides Services for Government and Commercial Clients. We have procured, integrated, and delivered over $2.6B in Information Technology products. CyberCore provides a wide range of professional services and solutions with specific strengths in Cyber Security, Networking, Engineering/Operations, and Software Development.

Role:The Service Delivery Coordinator will serve as a member of multi-leveled Installation’s support staff. The Service Delivery Coordinator provides friendly, expert support to a high-profile customer. Candidate will be performing several duties in conjunction with 30-35 Support Specialists of all levels. These duties include but not limited to, performing ticket creation, ticket assignment, ticket review, and quality assurance checks on several Change and Incident queues. Manage a complex scheduling tool to assign technical team for all duties including IMACs (Install, Moves, Adds, and Changes) and break-fix issues while monitoring required Service Level Agreements (SLAs). Works as part of team to be sure tickets are being closed within SLA. Applicant selected must have the ability to obtain and maintain favorable background status.

General Responsibilities:
  • Assigns tasks/tickets to different level technicians from HP Service Manager, for Incidents and Change, Acquisition and Non-Acquisition tickets.
  • Makes assignments based on skill set matrix
  • Schedules all activities including IMACs (Installs, Moves, Adds, and Changes) and customer dispatch requests for break-fix issues
  • Performs quality assurance checks on Change, Incident, Acquisition, Non Acquisition for both DC and State tickets using HP Service Manager.
  • Serves as central point for technicians to report all ticket status updates
  • Analyzes and provides feedback to management to ensure that all Service Level Agreements (SLAs) are met on all assigned tickets.
  • Assigns certain duties to technical team and monitors technicians’ performance
  • Prioritizes ticket assignments
  • Updates HP Service Manager with complete, accurate and timely information
  • Completes all corporate requirements in accord with corporate policy

Education, Experience, and Skills:
  • ship is Required.
Bachelor’s degree; or 5+ years of related experience and/or training; or equivalent combination of education and experience
  • Provides a positive climate for motivation
  • Computer literacy and basic technical skills
  • Excellent customer service skills
  • Sound organizational skills and ability to multi-task under tight deadlines
  • Excellent verbal and written communication skills
  • The ability to work under pressure and make sound decisions.

CyberCore Technologies is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Vacancy expired!


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