Application Technical Specialist I

and those authorized to work in the U.S. can be considered as W2 candidates. Anticipated Start Date: 04/12/2021Anticipated End Date: 04/08/2022Title: Application Technical Specialist ILocation: Lincoln, RI, 02865Qualifications:•Prior job title ROC Support Technician role.•Start date may be sooner than specified.•Cleared workers can start on Mondays.•Additional information; They are willing to consider candidates with diverse experiences, but the ideal candidate has some education or work experience with IT hardware installations.•Military veterans also considered even if without specific experience.•This JP is for an 8 hour shift between 8:00am - 8:00pm.•Please ensure that the agencies inform the candidates of the hours they need to be available.•Candidates will be selected based on resume review.Duties:•Provide call center based technical support to store locations, vendors and staff.•Serve as first level for troubleshooting of issues encountered in stores.•Assure implementation based protocols are met.•Render assistance for equipment troubleshooting and ensure deployment process adherence.•Update Database regarding resolution of issues and techs progress while completing work with in the store.Experience:•A minimum of 1 year work experience needed A Minimum of a High School Diploma or GED required Must have strong troubleshooting skills coupled with diagnostic, and problem solving skills Supervisory skills are an asset but not a requirement Must possess clear, accurately and tactful, communication both verbally and written Working knowledge of Word, Excel, and Access Understanding of Intermediate/Expert technical terminology is preferred Must be able to work independently and occasionally lead within a group Technical installation experience a plus but not necessary.Position Summary:•Provide call center based technical support to store locations, vendors and staff.•Serve as first level for troubleshooting of issues encountered in stores.•Assure implementation based protocols are met.•Render assistance for equipment troubleshooting and ensure deployment process adherence.•Update Database regarding resolution of issues and techs progress while completing work with in the store.Education:•Minimum High School Diploma or GED.