21 Apr
Business Analyst
Vacancy expired!
- Highly knowledgeable and experienced in best practices, agile, scrum methodologies and techniques (based on the CPAB principles) to provide leadership, oversight and support to their project managers and project sponsors.
- Highly experienced in system design, breaking down workflows and developing system-test plans, along with cost and benefit analysis.
- Experience as a business analyst in the defining and planning of call center operational functions and content needs.
- Strong background in budgeting and financial analysis, the ability to forecast and a strong understanding of performance indicators.
- Ability to develop business use cases with the capability to prioritize project requirements and create associated mockups.
- Must possess a minimum ten years as a business analyst in complex environments.
- Experience conducting cost-benefit analysis and strategic business process modeling.
- Ability to lead in creating and managing a structured change management process.
- Must have experience with large, complex, business and technical project implementations working with cross functional Teams in a fast-paced environment.
- Must have comprehensive knowledge of PMLC and System Development Life Cycle Methodologies and best practices.
- Must be knowledgeable in project quality assurance and risk management processes.
- Ability to clearly, concisely and accurately report on project progress, reporting and outcomes to key stakeholders.
- Ability to quickly develop an understanding of complex projects, inter-relationships and situations across all areas of the organization.
- Ability to foresee downstream project-related risks and issues and remediate accordingly through the development of risk mitigation plans.
- Proficient in communicating across all levels of management (written and oral).
- Demonstrated experience in reporting financial and operational project-related metrics.
- Bachelor's degree in business, finance or related field required and a Master's degree preferred.
- CBAP certification is preferred.
- Fluent in Agile Methodologies, Scrum with experience using Confluence, JIRA Tools, Smartsheets preferred.
- Excellent communication (written, verbal and technical writing), and presentation skills.
- Excellent leadership skills, including the ability to develop project credibility through on time reporting and on budget project delivery.
- Excellent management skills, including interfacing with multiple disparate project teams.
- Critical thinking and problem-solving proficiency skills and a willingness to go above and beyond to find the solution.
- Ability to effectively manage multiple priorities in a complex environment.
- Fluent in project budgeting, tracking and reporting.
- Strong collaboration with Finance and IT to establish budgets and affordability targets.
- Ability to track and report project delivery performance and performance to budget.
- Strong understanding of technology and understanding of analytical skills with a proven background in analytics is a plus.
Vacancy expired!