21 Apr
Salesforce Business Analyst/Admin
California, Universalcity , 91608 Universalcity USA

Vacancy expired!

Must-Have- Salesforce Administrator certification- Relevant Salesforce Cloud certification(s) – Sales or Service Cloud- Core consulting skills for a client-facing role including communications, professionalism, meeting facilitation, and MS Office tools.-Strongly prefer participation in multiple front-to-back Salesforce B2C, B2B, or OMS implementations-Extensive knowledge of the Salesforce Lightning OMS configuration, customization, and extension including fulfillment, shipping, payment capture, invoicing, and service by using integrated and customizable business processes and workflows-Extensive knowledge of the Salesforce Lightning OMS data model and OOTB capabilities, including product types, pricing, accounts & contacts, order templates, cart & checkout, order history, and common integration points.Role Description:- Working with Product Owner(s), define and analyze requirements/stories for implementation within Salesforce- Create process and business flow diagrams, use cases, story boards, training documents and job aids for end users and business users using Microsoft Visio and PowerPoint- Design a solution to meet the defined requirements within Salesforce. Review that design with Product Owner(s) for confirmation- Configure the defined requirements within Salesforce- Working with the Product Owner(s) and testing team, test the solution within Salesforce- Support training activities executed by the business and Product Owner(s)- Deploy updated solutions to the environments (Dev, Test, and Production)- Perform data maintenance activities using Salesforce.com Data Loader- Manage Salesforce user roles and permissions- Monitor the Production Solution for errors and performance- Triage and resolve production support tickets for issues reported in the Salesforce Production solution- Manage the regular Salesforce upgrade process, including regression testing, potential remediation, and communications- Collaborate with the other roles involved, such as Product Owners, Architects, and Project Managers

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