21 Apr
IT Support Specialist
Vacancy expired!
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer documentation and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customer’s expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
- Office 365 Administration experience is required- resumes without this proficiency included will not be accepted
- Some Mac OS experience required
- 2-3 years practical, real world Personal Computer hardware and software experience, including experience with Microsoft Operating Systems and Microsoft Office applications
- BS degree in Information Technology, Computer Science or equivalent experience
- Familiar with Computer Networking
- Familiar with business Telephone systems
- Experience managing and maintaining a Help desk tracking/ticketing tool
- Working knowledge of help desk software, databases and remote control
- Office 365 Administration
- Proficiency in English
- Strong communication, customer service and organizational skills
- Strong problem resolution and decision making skills
- Advanced troubleshooting and multi-tasking skills
- Knowledge of Windows XP/7/10 and Microsoft Office, Internet technologies and technical infrastructures.
- A good listener with a proven ability to build relationships with all levels of staff
- Strong time management skills, attention to detail and outstanding follow-up skills.
- The ability to work well under pressure with tight deadlines.
- Must be proficient with Windows OS, Mac OS, various internet browsers (IE, Chrome, Safari, Edge, FireFox) and mobile devices (Apple and Android).
- Must have proficiency using MS Office applications (Word, Excel, etc.) and previous experience supporting these applications.
- Understanding of Office 365 products (Exchange Online, Sharepoint, MS Teams)
- Understanding of Active Directory and MS Exchange
- Understanding of permissions in an MS environment
- Must be able to administer mail flow rules, distribution lists and mailbox permissions in Exchange
- Must have excellent communication skills to be able to troubleshoot effectively over the telephone while being courteous, patient and professional.
- Must be able to multi-task (responding to emails, voicemail and backlog, not just phone calls).
- Must have the ability to research and take on projects as assigned.
- Must be dependable and prompt and not leave help desk unattended or under-attended.
- Medical, Dental, Vision; 401k
- Job Type: Full-time
- Potential for Advancement
Vacancy expired!