21 Apr
IT Support Specialist
Pennsylvania, Malvern , 19355 Malvern USA

Vacancy expired!

Job SummaryGrowing, progressive IT Services Firm is seeking an IT Support Specialist to provide technical support to our clients in an efficient, accurate manner. You will be the firm front line to our clients solving technical problems and providing support within a diverse set of technologies . Excellent opportunity for growth in a collaborative and supportive environment. Position will be mostly at client's location in Malvern.

Responsibilities and DutiesResponsibilities
  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer documentation and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customer’s expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services

Qualifications and SkillsExperience
  • Office 365 Administration experience is required- resumes without this proficiency included will not be accepted
  • Some Mac OS experience required
  • 2-3 years practical, real world Personal Computer hardware and software experience, including experience with Microsoft Operating Systems and Microsoft Office applications
  • BS degree in Information Technology, Computer Science or equivalent experience
  • Familiar with Computer Networking
  • Familiar with business Telephone systems
  • Experience managing and maintaining a Help desk tracking/ticketing tool
  • Working knowledge of help desk software, databases and remote control
Skills
  • Office 365 Administration
  • Proficiency in English
  • Strong communication, customer service and organizational skills
  • Strong problem resolution and decision making skills
  • Advanced troubleshooting and multi-tasking skills
  • Knowledge of Windows XP/7/10 and Microsoft Office, Internet technologies and technical infrastructures.
  • A good listener with a proven ability to build relationships with all levels of staff
  • Strong time management skills, attention to detail and outstanding follow-up skills.
  • The ability to work well under pressure with tight deadlines.
  • Must be proficient with Windows OS, Mac OS, various internet browsers (IE, Chrome, Safari, Edge, FireFox) and mobile devices (Apple and Android).
  • Must have proficiency using MS Office applications (Word, Excel, etc.) and previous experience supporting these applications.
  • Understanding of Office 365 products (Exchange Online, Sharepoint, MS Teams)
  • Understanding of Active Directory and MS Exchange
  • Understanding of permissions in an MS environment
  • Must be able to administer mail flow rules, distribution lists and mailbox permissions in Exchange
  • Must have excellent communication skills to be able to troubleshoot effectively over the telephone while being courteous, patient and professional.
  • Must be able to multi-task (responding to emails, voicemail and backlog, not just phone calls).
  • Must have the ability to research and take on projects as assigned.
  • Must be dependable and prompt and not leave help desk unattended or under-attended.
Benefits:
  • Medical, Dental, Vision; 401k
  • Job Type: Full-time
  • Potential for Advancement

Vacancy expired!


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