21 Apr
Deskside Support Technician
Vacancy expired!
- Handle Service Desk escalations through tickets.
- Follow up on outstanding requests and ensure timely resolution.
- Provide remote and on-site troubleshooting for hardware and software support.
- Document incidents with detailed break-fix steps and resolution in ticket tracking system.
- Create accounts and configure hardware as part of on-boarding process.
- Provide support to end users on a variety of issues ranging from hardware, software, network and account management.
- Diagnose and resolve hardware and software problems, referring more complex networking problems to network administrators or IT managers.
- Provides on-site technical support by performing installation, repair of workstations and related software/hardware.
- Provide basic network support ensuring desktop and other networked peripherals full connectivity.
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Other duties outlined by Information and Technology Management.
- Associates Degree in Computer Science and/or equivalent 3 years+ experience in working in a Windows environment.
- Windows 7, Windows 10 and Citrix Environment
- PC hardware, Printers, Scanners, Computer Peripherals, Mobile devices (iOS, Android)
- Possess Knowledge of Client PC connectivity.
- Strong customer service and troubleshooting skills
- Ability to communicate technical information, both verbal and written, to a wide range of end-users
- Willingness to learn
Vacancy expired!