21 Apr
Help Desk Analyst I
California, Emeryville , 94608 Emeryville USA

Vacancy expired!

Description Robert Half Technology is seeking dynamic, and self-motivated Help Desk Support Analysts with good Apple and Windows troubleshooting skills for our client out of Emeryville, Ca. This is a 100% remote opportunity. We have two roles available. The Help Desk Analyst is responsible for all end user IT support resolving both hardware and software related problems. This Help Desk professional must be capable of accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Additionally, the Help Desk Support professional will be responsible for open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components. This is a 1 year contract opportunity.The Help Desk Support role requires great customer service attitude. The person must be eager to engage each individual in order make people feel supported. Some technicians have a mentality of seeing people simply as tickets to be processed. We don't want this.Need flexibility in terms of the job tasks. The Help Desk Support Analysts wear a number of different hats. We want someone who enjoys encountering new situations and is open to learning how to do things that we may not have thought to put on the bullet list in the job description.Someone who's good at building relationships with the staff in our organization. We get to know the individuals across our organization. There's a personal touch to the support that we provide our users. Our staff like to get to know our technicians by name.

  • Provide phone/in-person support to employees with technical issues or questions.
  • Assigning and categorizing tickets for other members of the IT teams.
  • Mac, Apple and iOS troubleshooting (80 Percent Mac/20 Percent Windows)
  • Windows 10/Active Directory/ Outlook/ Office/
  • Configure/repair software and hardware.
  • Install new desktop and laptop systems for employees
  • Configure and support employee cell phones/smart phones.
  • Be able to evaluate, prioritize and respond to incoming requests via phone, e-mail, voice mail or in person.
Submit your resumes directly and call me atfor immediate consideration. Interviews are being conducted this week. Requirements
  • Background working with Problem Tickets
  • 2-3 years experience with Mac/Apple/iOS troubleshooting.
  • Experience with Office 365, Gsuite and Okta (or another single sign on)
  • IT support in an enterprise environment preferred.
  • Experience with Active Directory, Outlook, phone and Microsoft support.
  • Basic knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NATand Wireless.
  • Experience with Video conferencing Support (Microsoft Teams or Zoom)
  • Ability to work collaboratively within a team as well as independently.
  • Ability to actively listen:giving full attention to what is said, taking time to understand, asking questions as appropriate, and not interrupting.
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

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