21 Apr
IT Support Specialists (San Francisco)
Vacancy expired!
Apex Systems has immediate opportunities for enthusiastic IT Support Specialists to support one of our top clients based in San Francisco, CA! This is a great way to get your foot in the door with a growing self-driving vehicle company! Please send in your resume to Trent at if you would like to apply for the opportunity. Day-to-day responsibilities include:
- Provide Level 1 and 2 support for technical issues across our environment, with a focus on end-user experience
- Effectively manage inbound support requests via helpdesk, tickets, email, and Slack
- Support current and changing aspects of our IT environment; including macOS / Linux / Windows / Chrome OS workstations, mobile devices, audio/visual equipment, printers, networking, etc.
- Administration of and support for Okta, Google Workspace, Slack, and other tools
- Document and train team on policies & procedures
- Coordinate, support, and continuously improve employee onboarding
- Interpret, apply, and enforce company policies and procedures
- 3+ year(s) of modern Enterprise IT experience
- 2+ year(s) of relevant technical customer support experience
- Basic understanding/experience in the following:
- Troubleshooting of mobile and desktop operating systems (ie. macOS, Linux (Ubuntu), Windows 10, Chrome OS, iOS, Android)
- Networking concepts and troubleshooting
- Enterprise infrastructure, identity, and productivity suites (ie. Okta/SSO integrations, Active Directory, Google Workspace, SaaS Applications)
- Jira or other ticketing systems
- Mobile Device Management (ie. Workspace ONE, SimpleMDM, Intune)
- Understanding complex issues, and explaining them in terms appropriate for technical or nontechnical audiences
- Passionate about automation and efficiency
- Desire to provide exceptional customer service and satisfaction
- Attention to detail and a passion for accuracy
- Team player with excellent communication skills
- Intermediate familiarity with Ubuntu troubleshooting
- Basic knowledge of scripting (ie. Python, Bash, PowerShell, Apps Script)
- Intermediate administration experience with Jira, Slack, and Google Workspace
- Experience integrating applications, building groups, and creating rules in Okta
- Experience supporting a zero trust BeyondCorp environment
Vacancy expired!