21 Apr
IT Support Specialists (San Francisco)
California, Sanfrancisco , 94102 Sanfrancisco USA

Vacancy expired!

Apex Systems has immediate opportunities for enthusiastic IT Support Specialists to support one of our top clients based in San Francisco, CA! This is a great way to get your foot in the door with a growing self-driving vehicle company! Please send in your resume to Trent at if you would like to apply for the opportunity. Day-to-day responsibilities include:

  • Provide Level 1 and 2 support for technical issues across our environment, with a focus on end-user experience
  • Effectively manage inbound support requests via helpdesk, tickets, email, and Slack
  • Support current and changing aspects of our IT environment; including macOS / Linux / Windows / Chrome OS workstations, mobile devices, audio/visual equipment, printers, networking, etc.
  • Administration of and support for Okta, Google Workspace, Slack, and other tools
  • Document and train team on policies & procedures
  • Coordinate, support, and continuously improve employee onboarding
  • Interpret, apply, and enforce company policies and procedures
Requirements:
  • 3+ year(s) of modern Enterprise IT experience
  • 2+ year(s) of relevant technical customer support experience
  • Basic understanding/experience in the following:
    • Troubleshooting of mobile and desktop operating systems (ie. macOS, Linux (Ubuntu), Windows 10, Chrome OS, iOS, Android)
    • Networking concepts and troubleshooting
    • Enterprise infrastructure, identity, and productivity suites (ie. Okta/SSO integrations, Active Directory, Google Workspace, SaaS Applications)
    • Jira or other ticketing systems
    • Mobile Device Management (ie. Workspace ONE, SimpleMDM, Intune)
    • Understanding complex issues, and explaining them in terms appropriate for technical or nontechnical audiences
  • Passionate about automation and efficiency
  • Desire to provide exceptional customer service and satisfaction
  • Attention to detail and a passion for accuracy
  • Team player with excellent communication skills
Bonus Points:
  • Intermediate familiarity with Ubuntu troubleshooting
  • Basic knowledge of scripting (ie. Python, Bash, PowerShell, Apps Script)
  • Intermediate administration experience with Jira, Slack, and Google Workspace
  • Experience integrating applications, building groups, and creating rules in Okta
  • Experience supporting a zero trust BeyondCorp environment
EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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