21 Apr
Implementation Engineer - Salesforce
Vacancy expired!
This Jobot Job is hosted by: Virgilio SindayenAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
A bit about us:A rapidly growing enterprise software company in the sales enablement space. We create software for businesses to make, receive, and manage their customer-facing communications. Our applications for Salesforce and Microsoft Dynamics CRM are designed to automate recurring sales and service tasks, eliminate manual activity logging and streamline CRM management; while improving the capabilities of inbound and outbound communications over the phone. We host our own telephony inhouse and are comfortable working with cutting edge technologies like Kubernetes, gRPC, Golang, and Typescript to deliver the best possible customer experience.Why join us?Benefits401(k)Dental insuranceDisability insuranceHealth insuranceLife insurancePaid time offParental leaveReferral programRetirement planVision insuranceJob DetailsImplementation EngineerWe are looking for a Salesforce.com Administrator/Developer to join our Implementation Team in Sacramento, CA to help us design, build, and deliver CRM-focused communication solutions to support the company and our customers. We are looking for a candidate who will be customer facing, engaging in daily meetings while customizing our software to the customer's needs. Full installation, configuration and deployment will be the daily activities of the Implementation Engineer.Job ResponsibilitiesThe Implementation Engineer's primary focus is in 4 main areas - Onboarding, Professional Services, Troubleshooting, and internal Salesforce development projects.OnboardingThe Implementation Engineer is part of the client onboarding process. This entails guiding clients through each stage of the onboarding process - from discovery to configuration to training and go live. The end goal is to fully setup and configure to best meet the client's use cases.QualificationsThe ideal candidate has:Experience leading client facing meetings ranging from gathering project requirements, training administrators, leading technical demos, and troubleshootingAbility to manage timelines for multiple clients and projects concurrently at any given periodAbility to effectively communicate to both a sales and technical audienceAbility to create documentation and component lists for custom deploymentsKnowledge of implementing Salesforce and Microsoft Dynamics CRM solutionsCRM/Software/IT Consulting experience Professional ServicesThe Implementation Engineer also works on Professional Service projects. These range from building custom features, Salesforce/Microsoft Dynamics development, building reports and dashboards to full CRM Org migrations.QualificationsThe ideal candidate has:Experience creating Scope of Work documents detailing projects requirements, timelines, deliverables, and details for specific development tasksExperience creating documentation and component lists for custom configurationAbility to consult on and adhere to best practices regarding CRM implementationAbility to accurately and consistently log notes and time for each project in SalesforceCRM/Software/IT Consulting experienceTroubleshootingThe Implementation Engineer handles escalated technical support tickets. These issues require a broad knowledge of our product as well as Salesforce and Dynamics CRM to resolve.QualificationsThe ideal candidate has:Ability to identify root causes of complex issues and implement solutionsExperience in resolving tickets efficiently and with clear communicationExperience creating documentation and walk-throughs on how to resolve issuesAbility to accurately and consistently log notes and time for each ticket in SalesforceEffective verbal and written communication skillsCRM/Software/IT technical support experienceInterested in hearing more? Easy Apply now by clicking the "Apply Now" button.Vacancy expired!