21 Apr
Desktop Support Engineer
California, Sanjose , 95101 Sanjose USA

Vacancy expired!

Vertex IT Service is looking to hire a skilled

Desktop Support Engineer to assist our clients with computer hardware and software issues. You will assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.To ensure success as a Desktop Support Engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class Desktop Support Technician provides fast and effective support for clients experiencing basic hardware and software issues.

Desktop Support Engineer Responsibilities:
  • Responding to client support requests.
  • provide desktop support as needed via face to face interaction, chat, email, telephone, and video conferencing.
  • Escalate any issues related to our corporate IT infrastructure for both internally hosted and cloud services.
  • Building Access & Security, Cisco Switch, Palo Alto Firewall, VPN, ISP’s
  • Manage IT-related incidents and service requests using JIRA Service Desk; prepare weekly and monthly KPI reports
  • Performing desktop support duties including level-1 troubleshooting of desktop applications and network issues, and engage with engineering and network consultants as needed
  • Maintain MS-AD and AWS Single Sign-On (SSO) platform for user provisioning and integration with business applications
  • Track and maintain office equipment inventory and health of machines using TeamViewer Monitoring, Asset Management, and EndPoint Security tools.
  • Traveling to the client’s location or connecting via a remote link.
  • Troubleshooting hardware and software issues.
  • Providing basic training in computer operation and management.
  • Completing job reports and ordering supplies.

Desktop Support Engineer Requirements:
  • Bachelor’s degree in Computer Science or Information Technology.
  • Proven work experience as a

    Desktop Support Engineer or Support Technician.
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • 3+ years of experience in provisioning and managing users in hosted Exchange,

    Microsoft Office365, G-Suite, and Microsoft Active Directory, and triage permissions/access-related issues
  • 3+ years of experience in configuring user machines with business applications on

    MacOSX and Windows
  • Experienced in coordinating work with third-party vendors such as ISP providers, managed printer services, business applications support teams, network consultants
  • Experienced in managing basic functions of

    Cisco Switches and Palo Alto Firewalls
  • Ability to identify security issues and concerns and escalate as needed
  • Ability to lift

    50 lbs of hardware equipment, and work on ladders for wireless system maintenance, etc.
  • Excellent interpersonal skills: such as communication skills, active listening, and customer-centric support
  • Passionate in learning and taking on increasingly complex tasks and Independent ability to research technical problems and document solutions
  • Willingness to work flexible/odd hours at times, based on needs
  • Ability to solve complex hardware and software issues.
  • Excellent interpersonal skills.
  • Good written and verbal communication skills.

Vacancy expired!


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