21 Apr
Desktop Support Engineer
Vacancy expired!
- Responding to client support requests.
- provide desktop support as needed via face to face interaction, chat, email, telephone, and video conferencing.
- Escalate any issues related to our corporate IT infrastructure for both internally hosted and cloud services.
- Building Access & Security, Cisco Switch, Palo Alto Firewall, VPN, ISP’s
- Manage IT-related incidents and service requests using JIRA Service Desk; prepare weekly and monthly KPI reports
- Performing desktop support duties including level-1 troubleshooting of desktop applications and network issues, and engage with engineering and network consultants as needed
- Maintain MS-AD and AWS Single Sign-On (SSO) platform for user provisioning and integration with business applications
- Track and maintain office equipment inventory and health of machines using TeamViewer Monitoring, Asset Management, and EndPoint Security tools.
- Traveling to the client’s location or connecting via a remote link.
- Troubleshooting hardware and software issues.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies.
- Bachelor’s degree in Computer Science or Information Technology.
- Proven work experience as a Desktop Support Engineer or Support Technician.
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- 3+ years of experience in provisioning and managing users in hosted Exchange, Microsoft Office365, G-Suite, and Microsoft Active Directory, and triage permissions/access-related issues
- 3+ years of experience in configuring user machines with business applications on MacOSX and Windows
- Experienced in coordinating work with third-party vendors such as ISP providers, managed printer services, business applications support teams, network consultants
- Experienced in managing basic functions of Cisco Switches and Palo Alto Firewalls
- Ability to identify security issues and concerns and escalate as needed
- Ability to lift 50 lbs of hardware equipment, and work on ladders for wireless system maintenance, etc.
- Excellent interpersonal skills: such as communication skills, active listening, and customer-centric support
- Passionate in learning and taking on increasingly complex tasks and Independent ability to research technical problems and document solutions
- Willingness to work flexible/odd hours at times, based on needs
- Ability to solve complex hardware and software issues.
- Excellent interpersonal skills.
- Good written and verbal communication skills.
Vacancy expired!