Field Technical Spt Rep

RESPONSIBILITIES:Kforce is immediately adding a full-time Field Technical Spt Rep in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Fairbanks, AK. Overview: This is a team based group of self-starting, technical/mechanical delivery professional. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both company and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow our business in a profitable manner and within budget. It is imperative that the Field Service Rep understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.REQUIREMENTS: Strong mechanical aptitude, working with tools and various alignment apparatus Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers; May also involve third party software, networks and switches Able to balance and prioritize multiple activities and issues Successful cause and effect understanding of financial perspectives on the business Strong interpersonal verbal/written skills; Especially in person, on a customer site; This is critical to relationship building and expectations Attention to detail and commitment to administrative responsibilities Exercise solid business based decision making skills, taking appropriate risk to insure that both company and the customer's business need are met Independent thinking while adhering to standard technological/mechanical and business procedures Industry/company knowledge that provides solid technology solutions and options to the customer Ability to quickly and accurately evaluate a technical situation while managing the operational challenges Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations Highly skilled at prioritization, planning, working independently all within standard policies and business standardsKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.