21 Apr
Mobile Technology Support Specialist
Vacancy expired!
- Provide technical support, procurement, and deployment for mobile device products and services.
- Interact directly with end users including installing, diagnosing, repairing, maintaining, and upgrading mobile applications, hardware products, and equipment to ensure optimal device performance.
- Troubleshoot all issues in a timely and accurate fashion, as well as provide end-user assistance.
- Document, track, and monitor problems to identify trends.
- Provide end-to-end deployment of mobile devices including collecting and maintaining required paperwork.
- Procure mobile devices through vendors’ website.
- Set-up mobile devices either manually or in an MDM environment.
- Deploy and track all mobile device shipments.
- Collect, decommission, and dispose of all retired mobile devices.
- Identify, diagnose, and resolve end user hardware, software, and application problems.
- Manage device application assignments within an MDM environment.
- Create and maintain technical documents for all mobile processes and break-fix solutions.
- Create and lead mobile training sessions for other team members.
- Maintain the data lake for Power BI dashboards.
- Coordinate the inventory of mobile devices.
- Provide/update the mobile device vendors’ websites with accurate user and mobile device information for cell phones, hotspots, and iPads.
- 2+ years of direct experience supporting mobile devices within a Mobile Data Management environment.
- 3+ years of mobile device technical support experience in an enterprise environment.
- Experience with Android and iOS devices.
- Experience supporting remote users.
- Experience in direct customer service.
- Apple Genius or equivalent certification.
- Working knowledge of Intune and Workspace ONE MDM compliance policies.
- Working knowledge of Apple products including iPhone, iPad, and Mac computers.
- Apple systems troubleshooting and management skills.
- Demonstrated superior customer service skills.
- Ability to communicate and translate technical topics into easy-to-understand concepts.
- Ability to communicate clearly and effectively, both verbally and in writing.
- Ability to document technical processes clearly.
- Ability to manage and troubleshoot Android and iOS operating systems proficiently.
- Ability to ask directed and logical questions in order to determine the cause of problems and follow documented processes to successful resolution.
Vacancy expired!