21 Apr
Mobile Technology Support Specialist
Kansas, Kansascity , 66101 Kansascity USA

Vacancy expired!

Mobile Technology Support Specialist

Responsibilities
  • Provide technical support, procurement, and deployment for mobile device products and services.
  • Interact directly with end users including installing, diagnosing, repairing, maintaining, and upgrading mobile applications, hardware products, and equipment to ensure optimal device performance.
  • Troubleshoot all issues in a timely and accurate fashion, as well as provide end-user assistance.
  • Document, track, and monitor problems to identify trends.
  • Provide end-to-end deployment of mobile devices including collecting and maintaining required paperwork.
  • Procure mobile devices through vendors’ website.
  • Set-up mobile devices either manually or in an MDM environment.
  • Deploy and track all mobile device shipments.
  • Collect, decommission, and dispose of all retired mobile devices.
  • Identify, diagnose, and resolve end user hardware, software, and application problems.
  • Manage device application assignments within an MDM environment.
  • Create and maintain technical documents for all mobile processes and break-fix solutions.
  • Create and lead mobile training sessions for other team members.
  • Maintain the data lake for Power BI dashboards.
  • Coordinate the inventory of mobile devices.
  • Provide/update the mobile device vendors’ websites with accurate user and mobile device information for cell phones, hotspots, and iPads.

Requirements
  • 2+ years of direct experience supporting mobile devices within a Mobile Data Management environment.
  • 3+ years of mobile device technical support experience in an enterprise environment.
  • Experience with Android and iOS devices.
  • Experience supporting remote users.
  • Experience in direct customer service.
  • Apple Genius or equivalent certification.
  • Working knowledge of Intune and Workspace ONE MDM compliance policies.
  • Working knowledge of Apple products including iPhone, iPad, and Mac computers.
  • Apple systems troubleshooting and management skills.
  • Demonstrated superior customer service skills.
  • Ability to communicate and translate technical topics into easy-to-understand concepts.
  • Ability to communicate clearly and effectively, both verbally and in writing.
  • Ability to document technical processes clearly.
  • Ability to manage and troubleshoot Android and iOS operating systems proficiently.
  • Ability to ask directed and logical questions in order to determine the cause of problems and follow documented processes to successful resolution.
This is a Direct Hire opportunity with our Kansas City, KS client. H1 Visa sponsorship is not available for this position. No third-parties, please.

Vacancy expired!


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