Customer Support

Job Description

We are looking for a Customer Support to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

Salary range: $36000 - $48000 per year

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Gather customer feedback and share with our Product, Sales and Marketing teams

• Inform customers about new features and functionalities

• Update our internal databases with information about technical issues and useful discussions with customers

• Share feature requests and effective workarounds with team members

• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

• Identify customer needs and help customers use specific features

• Follow up with customers to ensure their technical issues are resolved

• Assist in training junior Customer Support Representatives

Qualifications

• Excellent communication and problem-solving skills

• Patience when handling tough cases

• Experience using help desk software and remote support tools

• Understanding of how CRM systems work

• Familiarity with our industry is a plus

• Multi-tasking abilities

• BSc in Information Technology or relevant diploma

Additional Information

• That is not a remote job!
• Apply now!